live chat

[Anonymous]

Talk to person

[xmasbaby0]

@Anonymous Phone support is not provided with the Free Edition.  If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there.  Otherwise, post your question here and someone will try to help.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 5 p.m. Pacific time Monday-Friday.

[Anonymous]

I have a problem and must talk to a live person

[Anonymous]

I must talk to your sales department

[xmasbaby0]

@Anonymous 

Again......

Phone support is not provided with the Free Edition.  If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there.  Otherwise, post your question here and someone will try to help.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 5 p.m. Pacific time Monday-Friday.

[DRob1101]

i filed my taxes with you guys and yall **bleep**ed up my taxes you guys didnt even call me to let me know it was a adjusted amount 

[DRob1101]

i need to speak to someone

[xmasbaby0]

@DRob1101 

Phone support is not provided with the Free Edition.  If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there.  Otherwise, post your question here and someone will try to help.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 5 p.m. Pacific time Monday-Friday.

[xmasbaby0]

@DRob1101 We do not know what you mean by an adjusted amount.   If the IRS changed your refund only the IRS can tell you why.   TurboTax does not get any information at all from the IRS after you file your tax return, so no one at TurboTax knows what was changed or adjusted.

However, many people made mistakes with the recovery rebate credit so that is one possibility.   The IRS caught lots of mistakes made by users and adjusted the recovery rebate credit that was on line 30 of Form 1040.  Did the IRS send you a letter about the adjustment?

If you receive a reduced refund for any reason, a few weeks later you will receive a letter from the IRS explaining why they changed your refund.

TurboTax would not call you about it since TurboTax would not even know.

[URN8854]

I need help. My federal tax return was rejected. What do I need to do? 

[DoninGA]

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@URN8854 wrote:

I need help. My federal tax return was rejected. What do I need to do? 

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What is the rejection code and rejection message you received on the TurboTax email for the rejected tax return?

[dragonlee77]

I bought two turbotax programs at Costco. I installed the first one and submitted tax return. However, I can't installed the second one with different license code on the same computer. Please help me.

[RobertB4444]

It's the same program so you can't install it twice.  You need to uninstall the first instance of TurboTax and then you can install the second copy.  

[xmasbaby0]

@dragonlee77 What are you trying to do?   Why did you buy two copies?   You cannot e-file more than 5 federal returns even if you have another copy of the software.  The 5 federal returns is an IRS limit.   If you have more than five you can print them and mail them.  There is no need to buy a second copy, unless one of the programs was TurboTax Business----are you filing a return for a c-corps, s-corps, multi-member partnership, or an estate?   What two software programs did you buy?

[VolvoGirl]

@dragonlee77   And 1 Desktop program can do unlimited returns.   And All the Desktop programs have the same forms. You just get more help and guidance in the higher versions.  So you don't need to buy a higher version.

You don't even need to buy another program to install on another computer.   

Try to get a refund for the second program.