What are you trying to do? And are you using one of the Live online software versions---or CD/download? "Chatting" is only featured as part of the online Live software.
https://ttlc.intuit.com/community/tax-topics/help/learn-about-turbotax-live-s-chat-feature/01/981746...
You can also post questions here in the user forum.
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
