I paid to file electronically for 2020 and that has not been completed. How do I finish

[paceyray]

I want to complete my 2020 return.  I got an extension and forgot to file.  How do I go forward in using the online tax prep system

[VolvoGirl]

How to finish a return you started online,

https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-finish-a-prior-year-return-that-i-...

If you paid for online 2020 call in and ask for the Desktop program to finish.   

Contact Customer Service
5am-5pm Pacific Time
Monday-Friday
https://support.turbotax.intuit.com/contact/

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

[DoninGA]

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@paceyray wrote:
I want to complete my 2020 return.  I got an extension and forgot to file.  How do I go forward in using the online tax prep system

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You will have to print and mail the 2020 tax return, it cannot be e-filed.  The TurboTax online editions are only for tax year 2021.

See this TurboTax support FAQ for completing a 2020 tax return originally started using the online editions - https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-finish-a-prior-year-return-that-i-...

If you paid for the 2020 online account then contact TurboTax support and they can push a 2020 desktop edition installation file to your download account at no charge.

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Or -

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

[paceyray]

No help from online chat to reset my 2020 return.  Everyone says "turbo tax" will reset your 2020 return system for you, but unfortunately it is not true.  I made several attempts to have someone, a real person, at TT do this for me.  All I got was run around.  I paid for small business return with state of North Carolina and had to do it all myself.  

This has been a terrible experience for a 8 plus year customer.  Now I am about to complete returns for 2021 and am seriously considering going else where.  Paid about $300 last year for nothing.   

[CarissaM]

What do you mean by resetting your 2020 return @paceyray ?

[paceyray]

It means I was told that since I didnt file my actual return before the cutoff by IRS, TT could at least reset my account to work on my 2020 return, then print out and mail vs e filing.  

So since I could not get my file for 2020 opened up again to complete a paper return, I paid for nothing....Do you get what I trying to say?

[HeatherPLO · Accepted solution]

@paceyray

We wouldn't be able to confirm payment on this public forum, however, we can suggest that you will need to transfer their 2020 TurboTax Online file to 2020 Turbo Tax Download.  Since 2020 is now a prior year return, you can only file within the Downloaded programs.  For further assistance with this, please reach out to us directly using the Help Article here.  This ensures you will get to the correct department as quickly as possible. 

[paceyray]

I did try to get an actual employee to help me, none of the community stuff.  NO ONE DID.

IT IS WATER UNDER THE BRIDGE AS I HAVE MAILED MY 2020 RETURN TO THE IRS.  I JUST AM TRYING TO SAY WHEN YOU CALL, NO ONE KNOWS WHAT YOU ARE TALKING ABOUT.  WHEN YOU GO TO LIVE CHAT, AGAIN NO ONE KNOWS WHAT YOUR TALKING ABOUT OR TRYING TO ACCOMPLISH.  

NOT ONE PERSON ON PHONE OR ONLINE SAID "HEY MIKE, LETS VERIFY YOUR ACCOUNT. OK I FOUND IT.  SO NOW WE WILL SEND YOU A LINK THAT WILL ALLOW YOU TO DOWNLOAD PROGRAM".  SO STOP SAYING IT IS POSSIBLE WHEN CLEARLY WHEN YOU TRY AND REACH A ACTUAL, LIVE, PERSON WITH SOME KNOWLEDGE THEY CAN'T DO IT.  PERIOD.

[VolvoGirl]

Were you finished with 2020?  If you finished it but didn't file you can just print it out and mail the pages you need to file.

If you still need to finish,

Start a 2021 tax return using the User ID for the 2020 online tax return.  Once your personal information is entered the prior year tax returns will be available on the Tax Home web page.

You have to print and mail prior year returns.  When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s.  Use a mailing service that will track it, such as UPS or certified mail so you will know the IRS received the return.  Don’t forget state. Mail each year and state in separate envelopes.

You will need to download the .tax2020 file from online and switch to the Desktop program to finish.  You need to use a full Windows or Mac computer.  And mail the return.  If you paid for the Online version ask support to give you the Desktop program download.

How to finish a prior year online return

https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-finish-a-prior-year-return-that-i-...

After you get the program installed the first thing to do before you open your tax return .tax file is to update the program and install any state programs you had. Then open your file. So you first might need to start a fake return to be able to download the state program (go to FILE - NEW).