@paceyray
We wouldn't be able to confirm payment on this public forum, however, we can suggest that you will need to transfer their 2020 TurboTax Online file to 2020 Turbo Tax Download. Since 2020 is now a prior year return, you can only file within the Downloaded programs. For further assistance with this, please reach out to us directly using the Help Article here. This ensures you will get to the correct department as quickly as possible.
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