@paceyray wrote:
I want to complete my 2020 return. I got an extension and forgot to file. How do I go forward in using the online tax prep system
You will have to print and mail the 2020 tax return, it cannot be e-filed. The TurboTax online editions are only for tax year 2021.
See this TurboTax support FAQ for completing a 2020 tax return originally started using the online editions - https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-finish-a-prior-year-return-that-i-...
If you paid for the 2020 online account then contact TurboTax support and they can push a 2020 desktop edition installation file to your download account at no charge.
Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Or -
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
