I bought a turbotax license code. How do I use it?

[DMarkM1 · Accepted solution]

1. Go to InstallTurboTax.com.
2. Set up a TurboTax account 
3. Enter your license code in the pop up window.
   • It’s a 14-character combination of letters and numbers (XXXX-XXXXX-XXXXX) that can be found on your CD box insert, envelope, or packing slip.
4. Select your operating system, and select Get Download.
5. Download your software and install.
   • When you get to the Your product is installed, now let's activate it screen, enter your license code in the License code box, and select Continue to complete installation.

If you need help installing, we can help with Windows and Mac .

[TOB1]

I am trying to download the 2020 Deluxe version of TurboTax and I need to enter my License Code. How do I do that?

[DoninGA]

---

@TOB1 wrote:

I am trying to download the 2020 Deluxe version of TurboTax and I need to enter my License Code. How do I do that?

---

The License code is entered during the installation process.

See this TurboTax support FAQ for the license code - https://ttlc.intuit.com/community/tax-topics/help/i-can-t-find-my-license-code/01/852973

[jdstrieyn]

no pop up window after sighning in

[MichelleLO]

@jdstrieyn Can you please provide more details about the issue you are encountering. Are you saying that there's no window popping up to enter your license code?

If so, try clearing out your browser's cache and delete the cookies stored on your computer. A full or corrupted cache can keep TurboTax from functioning properly. 

Please see the following TurboTax FAQs to assist with this:

• How to clear your cache 
• How do I delete cookies?

[Tewfik-Mourad]

I have a pc running on window 7 how can I  down load my license code to install my turbo tax

[DoninGA]

---

@Tewfik-Mourad wrote:

I have a pc running on window 7 how can I  down load my license code to install my turbo tax

---

TurboTax for tax year 2020 does not support Windows 7

TurboTax minimum system requirements for Windows - https://ttlc.intuit.com/community/system-requirements/help/minimum-system-requirements-for-turbotax-...

If you purchased the 2020 software for Windows from TurboTax you should request a refund if you will not be upgrading to Windows 8 or higher.

Go to this TurboTax website to request a refund for the software purchased from TurboTax - https://support.turbotax.intuit.com/forms/refund-request.jsp
Use this TurboTax website to check your orders and payments -
https://turbotax.intuit.com/personal-taxes/cd-download/order-status/

[cloroxmartini]

Can I use the online version if I bought at a retail store? My PC does not support the latest download version.

[KatrinaLO]

If you are having issues and need assistance, please contact customer support. Please see the Customer Support phone number here. If you would like to reach out through our website, please see the TurboTax FAQ below for contact information: https://support.turbotax.intuit.com/contact/

[VolvoGirl]

@cloroxmartini    

If you can't install the Desktop program, you can use the Online version.

You can't apply the Desktop CD/Download purchase to Online.  You have to pay for Online separately.  You will have to get a refund for the Desktop program.  Then you can use the Online web version.  Or try to upgrade your computer or find another computer to install it on.  The CD has both Windows and Mac programs on it.

Or Call in for a refund. When you fill out the from use the word BILLING ISSUES instead of the word “refund.” Contact Customer Service 5am-9pm Pacific time 7 days a week, https://support.turbotax.intuit.com/contact

They might give you a service code to use the online version.

If you used the Desktop program last year here’s How to transfer into the Online version, expand the blue link if you used the CD/download last year

https://ttlc.intuit.com/community/entering-importing/help/how-do-i-transfer-last-year-s-return-into-...

If you used the Desktop program before you may notice several differences and not like the online version.  It has less features and no Forms Mode.  You can only do 1 return.  Your return is only saved online so be sure to save both the .tax2020 data file and the pdf file to your computer when you are done.  In case you need to amend in the future or if you need a copy to get a loan or something.  You might not be able to access your online return when you need a copy.

Start an Online return here,

https://turbotax.intuit.com/personal-taxes/online/

[guymaryg2]

Brenda Thompson was able to complete her income tax last night but did not send or print it.

How does she get back to her completed return?

[VolvoGirl]

Did she use the Online version?  Log back in.  Does it think she wants to mail it?  You can try to switch to efile.   Click on Add a State to let you back into your retun.

  https://ttlc.intuit.com/community/e-file/help/how-do-i-change-from-mail-to-e-file-in-turbotax-online...

[81643652658]

How do I get my refund because I bought my Turbo  Tax from Sams.  I paid $69.88 for it.

[CarissaM]

@81643652658 Are you referring to how you get a refund for your product or how you get your tax refund?