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TurboTax Help

How do I install the TurboTax software for Windows?

Before installing TurboTax on a PC, it's best to close any open programs, including firewall and virus-protection programs (but don't forget to turn them back on after installation is complete).

Simply double-click the downloaded file to launch the installer. Find your download.

If installation doesn't start automatically after you insert the CD into your computer's CD drive, follow the directions below:

  1. Make sure to insert the TurboTax CD into the CD drive on your computer.
  2. Hold down the Windows+R keys to open the Run window.
  3. Select Browse, and then find the TurboTax CD on your CD/DVD/RW drive (usually Drive D).
  4. Double-click the setup.exe file to begin the installation.
  5. When you get to the screen that says Your product is installed, now let's activate it, enter your license code in the License code box, and select Continue to complete installation.
    • It’s a 16-character-combination of letters and numbers (XXXX-XXXX-XXXX-XXXX) that can be found on your CD box insert, envelope, or packing skip, or in your Download confirmation email and/or order history. Need help finding it? Go here. (Note: The 2019 product has a 14-character code that looks like this: XXXX-XXXXX-XXXXX)

Tip: If you bought the CD but your computer lacks a CD drive, you can request the downloadable version.

That's it! When you're ready to do your state return, we'll walk you through the state download and installation.

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