We don't know the context of your question. Are you wanting to install the program from the CD? If so, it will ask for the license code at the end of installation, or are you having a problem when you reach the license activation screen?

Or are you asking how to use the license code to get an installation file instead of using the purchased CD? The instructions should be on the CD packet, but they are also in this FAQ:

FAQ: How can I download the installation file instead of using the CD I purchased?

https://ttlc.intuit.com/community/installing/help/i-bought-the-cd-but-my-computer-doesn-t-have-a-cd-...

chapmanjf

Level 2

There is a 16-digit # on the sales slip, but it won't work. How do I get something that works??

bigfootjb

Level 2

Tried but cannot enter full license code

mesquitebean

Level 15

@ bigfootjb wrote:
Tried but cannot enter full license code

What are you trying to do? Are you trying to get a download at the TurboTax website, or are you trying to install and activate the product?

Was it letting you enter only part of your code??? Where are you entering the license code? Hopefully, you didn't use Online TurboTax by mistake.

Did you purchase desktop software (CD/download) and install it on your computer? And are you now trying to activate the software at the end of installation, and you can't enter the entire code in the code field of the activation screen?

For 2020, the license code is 16 digits (letters and numbers) in this format: XXXX-XXXX-XXXX-XXXX

For 2019 software, the license code was 14 digits in this format: XXXX-XXXXX-XXXXX

NOTE: You don’t need to enter the dashes when typing in your code. And it is not case sensitive.

Masked

Level 2

How an I enter a LICENSE CODE when not prompted prior to installation.

mesquitebean

Level 15

@Masked wrote:
How an I enter a LICENSE CODE when not prompted prior to installation.

Please explain more. A license code is not entered "prior to installation." It is entered at the end of installation. Or are you at the end of installation and getting a missing, blank, or partially-blank activation screen?

mesquitebean

Level 15

@Jane Bockus

This is a public Internet forum. You should not post any personal info in the user community forum. I'm not sure why you posted it here to the user community, but everyone can see it as well as Internet search engines. To remove the code you posted you can edit your previous comment by clicking the tiny blue 3-dot icon just to the right of your posting, then choosing Edit. It's also possible a Moderator may remove it.

dobes3

Level 2

CD won't start. How to enter license number.

mesquitebean

Level 15

@ dobes3 wrote:
CD won't start. How to enter license number.

You likely need to explain more. What does "CD won't start" mean? When you insert the CD, does it spin but doesn't do anything? i.e, is no installation begun?

Or did you mean the CD works OK to install everything, but at the end are you having a problem with the activation screen? i.e., after installation is the activation screen missing, blank, partially-blank, etc. so you can't enter the license code?

Are you using the Windows version?

siamakakhavan1

Level 2

Re: How do I enter the LICENSE CODE from a CD that was purchased

VolvoGirl

Level 15

How to activate the Desktop CD/Download program

https://ttlc.intuit.com/community/tax-topics/help/activating-turbotax-cd-download-software/01/852971

If you don't see the Activation box. Are you on Windows 10? See this post for a couple things to try like changing your screen resolution to 800x600

https://ttlc.intuit.com/community/taxes/discussion/blank-activation-screen/00/1754686

8Muzziecat

Level 2

I dont have license code

Kai081_

Level 2

How do I enter theLICENSE CODE from a CD that was purchased

VolvoGirl

Level 15

Do you just get a blank box or white screen when you try to activate it? Or are you trying to enter it into the online version? Are you trying to install the CD on Windows or Mac?

How to activate the Desktop CD/Download program

https://ttlc.intuit.com/community/tax-topics/help/activating-turbotax-cd-download-software/01/852971

Blank Activation screen in Windows

How do I fix blank screens during activation or in-product purchases in TurboTax Desktop for Windows?