@ chapmanjf wrote:
All the discussions tell me how to enter the code - but the code still won't work
EDITED: 4/08/2021 3:59 PM Pacific
I just saw that you also have another posting with this additional comment:
"There is a 16-digit # on the sales slip, but it won't work. How do I get something that works??"
It's not clear what you mean by "sales slip." And it's not clear how you used the number symbol in your comment. Does that mean your 16 digits you've been entering are all numbers? The license code is a 16-character combination of numbers and letters.
What did you buy--a download or a CD? Did you purchase from the TurboTax website or from another authorized seller?
If you bought a CD, the license code should be on the CD sleeve or a package insert.
If you purchased a download, the license code should be in the order confirmation email and/or a confirmation you print out from a screen at the time of paying. Is it one of those confirmations that you are referring to as "sales slip?"
NOTE: This is a public Internet forum, so do NOT post any code here or any other personal info.
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Original answer:
This is 4-page cluttered thread with multiple users with various license-related issues and comments.
You would need to describe your issue in full in order for someone to know how to comment, since "won't work" is too general. We don't know if you are getting any error message or what. And "won't work" where? Are you referring to an activation screen that appears at the end of installation, or are you referring to entering it to get a download of the installation file at the Online TurboTax website? Are you using a Windows PC or a Mac?
It may or may not be something that can be resolved in a public user forum. If not, then you can discuss your issue in realtime with TurboTax Customer Support.
Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days/week.
You can use this contact form to get a phone number.
https://support.turbotax.intuit.com/contact
