@ chapmanjf wrote:"There is a 16-digit # on the sales slip, but it won't work. How do I get something that works??"
It's not clear what you mean by "sales slip." And it's not clear how you used the number symbol in your comment. Does that mean your 16 digits you've been entering are all numbers? The license code is a 16-character combination of numbers and letters.
What did you buy--a download or a CD? Did you purchase from the TurboTax website or from another authorized seller?
If you purchased a download, the license code should be in the order confirmation email and/or a confirmation you print out from a screen at the time of paying. Is it one of those confirmations that you are referring to as "sales slip?"
NOTE: This is a public Internet forum, so do NOT post any code here or any other personal info.
Also see the longer answer I provided in response to your other comment, including how to phone TurboTax Customer Support if necessary.
