How to change credit card on file

[KaseyG · Accepted solution]

Here are the steps to changing the credit card on file with TurboTax.

1. Click on My Account at the top of the online program screen. 
2. Click on Account Settings.  On  Billing & Shipping Information click edit. 
3. Then click on Overview in the box in the upper left. 
4. Then on Payment Information click on View/Edit

If you need to change for TurboTax Advantage, here is an FAQ on changing the information:
https://ttlc.intuit.com/replies/3301324

[jess_barmatz]

There is no "Billing & Shipping Information" under "My Account", just items like username and password.

[marvjohn01]

I keep getting emails to update my credit card. The only credit card Ivan find that is on file is my current one, ending in 3304.

Please fix whatever is causing my old credit card to remain on file.

Please confirm that my order will be delivered on time.

[jess_barmatz]

Someone recommended that I enter my new credit card information using a "download" link. That worked.

[Critter]

Only you can confirm your situation ... you can ignore the emails if everything is OK.  Make sure you updated the card in time for the 2019 program distribution.  If you did not you will need to make other purchase arrangements for the 2019 program.   Also make sure you do not have more than one Advantage Account ... if you do then cancel the unwanted account(s) to stop the reminder emails. 

If you need to confirm or update the credit card information on file with your subscription:

1. Sign in to your TurboTax Advantage account.
2. Once you've signed in, select Billing and shipping info on the left side, then the TurboTax Advantage info radio button.
3. Select Edit to confirm or update your payment, billing, or shipping address.

Related Information:

• How do I update or confirm the info in my TurboTax Advantage account?
• How do I cancel my TurboTax Advantage subscription?

See this TurboTax support FAQ on when to expect your Advantage order - https://ttlc.intuit.com/community/choosing-a-product/help/when-can-i-expect-to-receive-my-turbotax-a...

When can I expect to receive my TurboTax Advantage order?

TurboTax Advantage downloads for tax year 2019 will start releasing on November 5 and the CDs will be shipped between November 14 and 22. Check your order status here.

If you ordered TurboTax on a CD, you can also get the downloadable version after it releases in early November. To access, sign in to your TurboTax Advantage account and select Downloads.

Go into your Advantage account and click the link so that the license code is copied to your clipboard… then scroll to the very bottom of the page.....you should see a comment that you can download your software by clicking THAT link  there.

Also make sure you do not have more than one Advantage Account ... if you do then cancel the unwanted account(s) to stop the reminder emails. 

TurboTax Advantage Program:

Check for other accounts ...

https://ttlc.intuit.com/questions/1901328-forgot-your-turbotax-advantage-login

Cancel unwanted accounts ...  

https://ttlc.intuit.com/questions/1901052-cancelling-or-refunding-your-turbotax-advantage-enrollment...

[jess_barmatz]

Those steps don't currently work because "Billing & Shipping Information" doesn't appear under "Account Settings".

[Critter]

Contact TurboTax support and speak directly with a TurboTax support agent concerning this situation.

See this TurboTax support FAQ for a contact link and hours of operation -https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
They are available M-F  from 5 a.m. to 5 p.m. Pacific time.

[Dekylah123]

What if you already submit it how can change the payment method 

[TiffanyL]

You would want to contact the IRS directly to change the payment method if you made a payment for your taxes. Some changes you can make directly online in your account, but note that you will need to call them if you have to make changes to a direct debit agreement.You can use the link provided below for assistance:

Online payment agreement

[DonnaLO]

@Kayla254 did you have a question that was not already answered by Critter or another user?

[Jonae2214]

Tried logging into turbo card app and it’s showing my old card number I have a new card with you guys 

[DMarkM1]

If you have any questions or need assistance with your Turbo Prepaid Visa Card, please visit TurboPrepaidCard.com or call toll-free at (888) 285-4169. You should contact card customer service to ensure the correct card information is reflected in your account.

[08140721]

How do I add a debit card to my turbo tax account after I just submitted my tax returns 

[SusanY1]

Once you have submitted your tax return, you cannot make a change to your debit card information.