If you bought a CD only to realize you don't have a CD Drive, you can always contact our Product Support Department. After verifying proof of purchase and product codes, they can push a download of the same product directly to your account. https://ttlc.intuit.com/replies/3300041 ... View more

To upload your tax forms and documents from Desktop (last year) to Online (this year), here are the steps to take so you can start off on the best step: You can transfer last year's tax data file (*.tax2015) if you're preparing your 2016 return in TurboTax Online Deluxe, Premier, or Self-Employed. You won't be able to transfer a PDF, it must be a *.tax file. Note: If you already started your 2016 return in TurboTax Online, transferring will clear any info you have already entered.  Please keep in mind, a .tax file from a previous year will not transfer if the file is password protected.   Here's how to transfer:   You must be using TurboTax Online on your computer to do this transfer (it won’t work from a mobile device/mobile web, or in the mobile app)   Sign in to TurboTax Online and start a new return, or continue a return you already started. (To continue a return, sign in and then click the orange Take me to my return button.) Make sure you've gone past the blue "simple and accurate" screen before continuing to the next step. Select the My Account drop-down menu in the upper right, and then select Tools. In the pop-up window, select Transfer last year's TurboTax return from your computer. Follow the on-screen instructions to finish transferring your file. ... View more

There is a $29.99 fee to prepare states, but there is not a fee to pay by credit card. There is a fee for paying with refund, and that is $34.99 ... View more

If they filed before March 16, they might have been able to take our Absolute Zero promotion for free state preparation. Unfortunately, that has ended, so it does cost for state preparation. ... View more