Auto debit balance due

[SophiaE26]

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Support hours are currently 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days/week.

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This is need to be updated because when I tried to call Saturday, the center is closed. 

[mesquitebean]

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@SophiaE26 wrote:

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Support hours are currently 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days/week.

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This is need to be updated because when I tried to call Saturday, the center is closed. 

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Support hours change several times a year depending on what part of filing season and how close it is to a filing deadline, etc.    They have extended hours and days during the busiest times.  The extended hours quoted above were those present when that answer was posted in April 2021.   Sorry for any inconvenience, but support hours appearing in old posts were the ones in effect at the time the post was written.  

Now that the May 17 filing deadline has passed, the hours currently displayed at the TurboTax website are:

5AM-5PM Pacific (8AM-8PM Eastern) Monday-Friday.

[ctnaeg]

I called the number but the automated system is awful, doesn’t understand commands and I could not get to a live representative. The email says to refer to “auto debit,” but the automated does not understand that command. It also asks if you received an email, but does not understand, “Yes, I received an email, “ nor simply, “I received an email.” I’ve wasted a lot of time trying to call three times during the very limited free time I have while at work. Any suggestions?!

[DoninGA]

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@ctnaeg wrote:

I called the number but the automated system is awful, doesn’t understand commands and I could not get to a live representative. The email says to refer to “auto debit,” but the automated does not understand that command. It also asks if you received an email, but does not understand, “Yes, I received an email, “ nor simply, “I received an email.” I’ve wasted a lot of time trying to call three times during the very limited free time I have while at work. Any suggestions?!

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Contact TurboTax support using their contact website.  Use the key words Billing Issues

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

[ctnaeg]

This is a completely worthless gesture from Turbi Tax. I called multiple times, tried the prompt “auto debit” as the email instructed, tried @ i received an email,” as the automated system offered, tried many other prompts and even pressing 0 that works to connect To a live person on just about any other automated system. And it was hung up on multiple times. Now at this point TurboTax is closed in the email said I needed to contact them by Tuesday. I’ve wasted a lot of time and been very frustrated and received zero help. I’ve been with TurboTax for years now. Anytime it comes to selling me a product it is simple to buy from them. When it comes to helping me out, it is nothing but frustration and failure. This may be the last year I ever use this product. I am furious!

[mesquitebean]

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@ ctnaeg wrote:

This is a completely worthless gesture from Turbi Tax. I called multiple times, tried the prompt “auto debit” as the email instructed, tried @ i received an email,” as the automated system offered, tried many other prompts and even pressing 0 that works to connect To a live person on just about any other automated system. And it was hung up on multiple times. Now at this point TurboTax is closed in the email said I needed to contact them by Tuesday. I’ve wasted a lot of time and been very frustrated and received zero help. I’ve been with TurboTax for years now. Anytime it comes to selling me a product it is simple to buy from them. When it comes to helping me out, it is nothing but frustration and failure. This may be the last year I ever use this product. I am furious!

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Sorry you're having trouble.  Your complaint about the TurboTax phone support system is not uncommon.    Did you also try the contact form that DoninGA provided above to be assigned a billing issue number?   And did you try the number in the auto-debit FAQ 1-888-808-1723?

Is your debit date scheduled for this coming Friday?  If it's too late for them to stop the auto-debit, and if it results in an NSF fee (non-sufficient funds), you have some recourse in regard to the NSF fee.

Also, if you wish to do so, here's how you can email the Intuit folks who need to know about your frustrating experience trying to reach Support:

If you want to contact the Intuit Corporate office, you can go to the page below. Just below the page's large title, you'll see a screen-wide blue banner that prominently says:

"Do you have a question, concern, or feedback about an Intuit product or service?"

There is a "Send an email" link with an arrow.  It goes to a designated person in the office of the President (of Intuit), and they supposedly will assign it to the right team for review.

NOTE:  Do NOT send any sensitive personal data since that is regular email--not secure email.

https://www.intuit.com/company/executives/

[Technix2002]

Okay so... The government has indefinitely held up thousands to millions of people's income tax returns and for those of us who chose the Turbo Tax option (extract the processing fee from the return) that actually costs more to do are now getting notices that we are getting billed without having received the return.

[Critter-3]

Yep you got it right ... but in all fairness you did sign a contract so expecting you to fulfill your part of it is not unreasonable.  Failure to read and/or understand the contract you sign is not a TT error.  

In the future check the IRS site to see if you are eligible for any of the FREE FILE options being offered starting mid January each year ...  this year if your AGI was $72K or less then there were 10 free options to choose from... 

https://www.irs.gov/filing/free-file-do-your-federal-taxes-for-free

[Kprince2011]

I needed to get a extension on my balance

[mesquitebean]

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@Kprince2011 wrote:

I needed to get a extension on my balance

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Are you referring to TurboTax fees?  

If you chose to pay your TurboTax fees out of your Federal refund, and if your Federal refund has been delayed unusually long at the IRS (or if it's been reduced), after a certain number of days TurboTax will want to be paid.  They likely started sending you emailed bills to pay.  If you don't respond by either paying or asking for a deferment, they will ultimately debit your bank account.  If you wish to ask for a deferment, you need to do so quickly.

See this FAQ that explains the process.  The first paragraph of the FAQ has a special phone number if you have a question or have a hardship and need to ask for a deferment.  

Hours are 5AM-5 PM Pacific (8AM-8PM Eastern),  Mon-Fri.

If you need to ask for a deferment, you should call them as soon as possible.  Once they actually start the debit process, they say they can't stop it.

FAQ:  Why was my bank account auto-debited for the TurboTax fees?

https://ttlc.intuit.com/community/charges-and-fees/help/why-was-my-bank-account-auto-debited-for-tur...

The first paragraph there says:

If you’re in need of assistance, call us by the Tuesday prior to your debit date at 1-888-808-1723 to speak with a trained specialist and mention “auto-debit”, or visit TurboTax Support.

[pmcgaunn]

Can I can an extension on auto debit and/ or do it in payments 

Thank you

Paul

[Critter-3]

Call the number given for that answer.  

[mesquitebean]

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@pmcgaunn wrote:

Can I can an extension on auto debit and/ or do it in payments 

Thank you

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You must reach TurboTax Support by the Tuesday prior to your debit date to work out a deferment, so you should act quickly.  

Support hours are 5AM-5PM Pacific (8AM-8PM Eastern) Mon-Fri.

The phone number is in this FAQ:

FAQ:  Why was my bank account auto-debited for the TurboTax fees?

https://ttlc.intuit.com/community/charges-and-fees/help/why-was-my-bank-account-auto-debited-for-tur...

The first paragraph there says:

If you’re in need of assistance, call us by the Tuesday prior to your debit date at 1-888-808-1723 to speak with a trained specialist and mention “auto-debit”, or visit TurboTax Support.

Or if you have any trouble with that phone number, see this:

FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Or you can use this contact form to get a phone number, or it may schedule a callback.

In the question line type billing issue without quotes.
https://support.turbotax.intuit.com/contact

[Dinobots]

I'm receiving TurboTax emails about billing my account. My refund has been " still processing" for 2&1/2 months, I signed up for auto debit, so why am I getting billing due notices if OBVIOUSLY I have not received the return. What do I need to do, there isn't anything in the account until the return gets put in there

[VolvoGirl]

Didn't you see the prior answer right above your post?

Turbo Tax says......

We understand that these are unprecedented times and we’re committed to helping our customers who are experiencing hardships. If you’re in need of assistance, call us by the Tuesday prior to your debit date at 1-888-808-1723 to speak with a trained specialist and mention “auto-debit”, or visit TurboTax Support.

Sounds like the IRS is taking too long to send your refund or reduced it. See What if the IRS reduces your refund or delays it.
https://ttlc.intuit.com/community/payments/help/what-if-my-federal-refund-isn-t-enough-to-cover-my-t...

Then when the IRS does send your refund they won't take the fees out again.

And, Why you got charged,
https://ttlc.intuit.com/community/charges-and-fees/help/why-was-my-bank-account-auto-debited-for-tur...

You should have received about 4 emails asking for the fees. If you don't pay they will debit your account. You had to agree to it. Check your spam folder for emails.