@ ctnaeg wrote:
This is a completely worthless gesture from Turbi Tax. I called multiple times, tried the prompt “auto debit” as the email instructed, tried @ i received an email,” as the automated system offered, tried many other prompts and even pressing 0 that works to connect To a live person on just about any other automated system. And it was hung up on multiple times. Now at this point TurboTax is closed in the email said I needed to contact them by Tuesday. I’ve wasted a lot of time and been very frustrated and received zero help. I’ve been with TurboTax for years now. Anytime it comes to selling me a product it is simple to buy from them. When it comes to helping me out, it is nothing but frustration and failure. This may be the last year I ever use this product. I am furious!
Sorry you're having trouble. Your complaint about the TurboTax phone support system is not uncommon. Did you also try the contact form that DoninGA provided above to be assigned a billing issue number? And did you try the number in the auto-debit FAQ 1-888-808-1723?
Is your debit date scheduled for this coming Friday? If it's too late for them to stop the auto-debit, and if it results in an NSF fee (non-sufficient funds), you have some recourse in regard to the NSF fee.
Also, if you wish to do so, here's how you can email the Intuit folks who need to know about your frustrating experience trying to reach Support:
If you want to contact the Intuit Corporate office, you can go to the page below. Just below the page's large title, you'll see a screen-wide blue banner that prominently says:
"Do you have a question, concern, or feedback about an Intuit product or service?"
There is a "Send an email" link with an arrow. It goes to a designated person in the office of the President (of Intuit), and they supposedly will assign it to the right team for review.
NOTE: Do NOT send any sensitive personal data since that is regular email--not secure email.
https://www.intuit.com/company/executives/
