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Lizdale50
New Member

Need to talk with live support person or other wise need telephone number for turbotax tax.

I have the mobile apt.that I get into with my finger print.i can't remember e-mail or pass word.i need a copy of my 2020 taxes that I did.and I can't seem to download them

JeanneLO
Intuit Alumni

Need to talk with live support person or other wise need telephone number for turbotax tax.

You can follow the TurboTax FAQ below to discover what email address and user ID you have used to located your prior year tax return.

 

How many Intuit Accounts do I have with TurboTax?

 

Once you have logged into the correct TurboTax account please see this TurboTax FAQ for more information on how to access a prior year's tax return.

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pliniy
Returning Member

Need to talk with live support person or other wise need telephone number for turbotax tax.

i have a 2020 turbotax download version. i am not able to transfer the 2019 tax return, the tax file or pdf file, also from the download version.

Need to talk with live support person or other wise need telephone number for turbotax tax.

You need to have the file ending in .tax2019 to transfer in to 2020.  Are you on Windows?  It should be in your Documents then in a Turbo Tax folder.  Or search your whole computer for all files ending in .tax or .tax2019.  And check your Recycle Bin.  Are you on Windows 10?  That can move files to different spots like to One Drive.  Or to Drop Box.  Check your backups.  Could it be under a different user on your computer?   

 

If you don't have the main .tax file you might have one that starts with a Tilde sign ~ like  "~your name.tax2019".  That file is if your computer crashes or your real file gets lost or deleted or corrupt so you can restore it.

 

See if you have any other .tax2019 files on your computer.  Maybe you transferred from the wrong one.  Or you changed your return after filing like to test?

 

Find your Tax file in Windows

https://ttlc.intuit.com/community/tax-data-file/help/find-your-tax-data-file-tax-file-in-windows/00/...

 

Here's an idea.  Do you still have 2019 installed?  Try opening 2019 program and see if you can get your 2019 return to show up in it.  Go to FILE -  OPEN.  See if it is the right one.  Then save it again with a name and place you can find.  Go to File - Save As.

OhioBob33
New Member

Need to talk with live support person or other wise need telephone number for turbotax tax.

Need to talfkto a Turbo Tax representative, before I begin my 2022 IRS taxes.  I am an annual user of online

Turbp Tax.....and can't determine which offer I used.  Need the same this year.  I want the one where last years info is shown for ease anf following while entering indo.

AkinaLO
Intuit Alumni

Need to talk with live support person or other wise need telephone number for turbotax tax.

Please contact customer support at the link below.  

What is the TurboTax phone number? - Intuit      

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Need to talk with live support person or other wise need telephone number for turbotax tax.

@OhioBob33   You can transfer from last year in Online Deluxe and above.  You just need to log into the same account.

 

Can't you find your account?  It's common to end up with multiple accounts. First LOG OUT of whatever TurboTax account you're logged into right now. Then use this TurboTax account recovery website to get a list of user ID's for an email address. Run the tool against any email addresses you may have used
https://myturbotax.intuit.com/account-recovery/


slpoetzl
New Member

Need to talk with live support person or other wise need telephone number for turbotax tax.

TurboxTax will not transfer my info from last year's tax return that is on my computer. I used TurboTax last year also. 

Cass0317
Intuit Alumni

Need to talk with live support person or other wise need telephone number for turbotax tax.

First, make sure you're using the same TurboTax account (with the same username) as in prior years. If you are using a different account/email, it will not transfer unless your under the same account and the below instructions won't work to transfer last years taxes.
If you need to find an account, our account recovery tool can help you find your User ID or password.
Please see the TurboTax FAQ below for additional assistance:

How do I transfer last year's return into TurboTax Online?

 

If you still need further assistance, the best and most efficient way for you to connect with the right person to get the help you need is to select the version you are using in the TurboTax FAQ below. We're open daily from 5:00 AM to 9:00 PM PT.
What is the TurboTax phone number?

@slpoetzl

tldavis0965
Returning Member

Need to talk with live support person or other wise need telephone number for turbotax tax.

Need information about 2021 federal funds. Prepared 03/12/2022

Need to talk with live support person or other wise need telephone number for turbotax tax.


@tldavis0965 wrote:

Need information about 2021 federal funds. Prepared 03/12/2022


Did you e-file your tax return and was it accepted?
Only the IRS and your State control when and if a Federal or State tax refund is Approved and Issued.

 

You complete your tax return by finishing all 3 Steps in the File section. In Step 3, to e-file your tax return, you must click on the large Orange button labeled "Transmit my returns now".

 

After completing the File section and e-filing your tax return you will receive two emails from TurboTax. The first email when your tax return was transmitted and the second email when the tax return has either been accepted or rejected.

 

Note - Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund.  Only the taxpayer listed on the tax return can obtain the status of a tax refund or a tax return.

 

To check the status of an e-filed return, open up your desktop product or log into your TurboTax Online Account. You can find your status within the TurboTax product.
If accepted by the IRS use the federal tax refund website to check the refund status - https://www.irs.gov/refunds
If accepted by the state use this TurboTax support FAQ to check the state tax refund status - https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

 

After the tax return has been Accepted by the IRS (meaning only that they received the return) it will be in the Processing mode until the tax refund has been Approved and then an Issue Date will be available on the IRS website.

 

Go to this IRS website for the status of filed tax returns - https://www.irs.gov/newsroom/irs-operations-during-covid-19-mission-critical-functions-continue

 

As of July 29, 2022, we had 10.2 million unprocessed individual tax year 2021 returns. Of these, 1.8 million returns require error correction or other special handling, and 8.4 million are paper returns waiting to be reviewed and processed. This work does not typically require us to correspond with taxpayers but does require special handling by an IRS employee so, in these instances, it is taking the IRS more than 21 days to issue any related refund and in some cases this work could take 90 to 120 days. If a correction is made to any Recovery Rebate Credit, Child Tax Credit, Earned Income Tax Credit or Additional Child Tax Credit claimed on the return, the IRS will send taxpayers an explanation. Taxpayers are encouraged to continue to check Tax Season Refund Frequently Asked Questions.

 

How long you may have to wait: The IRS understands the importance of timely processing of tax returns and refund issuance. We have processed all error free returns received prior to January 2022 and continue to work the returns that need to be manually reviewed due to errors. We are continuing to reroute tax returns and taxpayer correspondence from locations that are behind to locations where more staff is available, and we are taking other actions to minimize any delays. Tax returns are opened and processed in the order received. As the return is processed, whether it was filed electronically or on paper, it may be delayed because it has a mistake including errors concerning the Recovery Rebate Credit and the Child Tax Credit, is missing information, or there is suspected identity theft or fraud. If we can fix it without contacting you, we will. If we need more information or need you to verify that it was you who sent the tax return, we will write you a letter. The resolution of these issues could take 90 to 120 days depending on how quickly and accurately you respond, and the ability of IRS staff trained and working under social distancing requirements to complete the processing of your return.

 

What you should do: In most instances, no further action is needed but you may check Where’s My Refund? or you can view your account. If you filed electronically and received an acknowledgement, you do not need to take any further action other than promptly responding to any requests for information. If you filed on paper, check Where’s My Refund? If it tells you we have received your return or are processing or reviewing it, we are processing your return, but it may be under review. If you filed before January 2022 and Where’s My Refund? does not have any information, your return has been opened but work on it has not begun. We’re working hard to get through the carryover inventory. Please don’t file a second tax return or contact the IRS about the status of your return.

tldavis0965
Returning Member

Need to talk with live support person or other wise need telephone number for turbotax tax.

IRS.gov sent me Refund Status Results.  2999 last four numbers of social security number. Married-filing joint return. Tax period December 31,2021. Refund Amount $1614.52.Deposit date:August 3,2022. Bank hasn’t received check. Said to verify routing and bank account numbers on electronically filed return are correct; or call your preparer to verify the routing and bank account numbers are correct. If you need copy of Refund Status? I took pictures by phone 

Need to talk with live support person or other wise need telephone number for turbotax tax.

If you requested to have the TurboTax account fees deducted from your federal tax refund, the IRS will send the refund to a third party processor to have the fees and the service charge deducted. The third party processor will deduct the TurboTax fees plus the service charge and then attempt to direct deposit the remaining refund balance into the account that you entered on your tax return.


For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/


Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information
On this page you can also scroll down and click on Submit a request


Or https://taxpayer.sbtpg.com/

Call 1-877-908-7228

rligman
New Member

Need to talk with live support person or other wise need telephone number for turbotax tax.

I did tax return on turbo tax 2021.

When I bring up 2022 to transfer, the return is not listed.  [phone number removed]

 

MoniqueLO_
Intuit Alumni

Need to talk with live support person or other wise need telephone number for turbotax tax.

Your phone number has been removed for privacy and security reasons since this is a public forum. 

 

If you used TurboTax, you can access your return by logging in using the same TurboTax account that you used to file your previous return. Please see How do I view, download, or print a prior-year return? for instructions.

 

If you need additional assistance, please feel free to contact Customer Support so you can speak with someone who can assist you.

@rligman
 

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