First, make sure you're using the same TurboTax account (with the same username) as in prior years. If you are using a different account/email, it will not transfer unless your under the same account and the below instructions won't work to transfer last years taxes.
If you need to find an account, our account recovery tool can help you find your User ID or password.
Please see the TurboTax FAQ below for additional assistance:
How do I transfer last year's return into TurboTax Online?
If you still need further assistance, the best and most efficient way for you to connect with the right person to get the help you need is to select the version you are using in the TurboTax FAQ below. We're open daily from 5:00 AM to 9:00 PM PT.
What is the TurboTax phone number?
@slpoetzl
