Can you please clarify, where are you trying to enter you state identification, that it is not working? ... View more

This has been a known issue for some users of TurboTax. I recommend deleting the input that is carried forward and entering the information as provided on your 1099-G form.   Here are the steps to correct it: Select Federal  Select Income & Expenses  Select Other Common Income  Select Refunds Received for State/Local Tax Returns  Select Edit to the right of your state with the refund listed Select Delete and then go ahead and select +Add Anther State or Local Tax Refund to enter the correct amounts.   Enter your state refund 1099-G again. If all three of the following are true, your refund counts as taxable income: You itemized deductions last year, instead of taking the standard deduction You claimed state and local income taxes (not general sales taxes) Claiming the deduction helped you increase your federal refund or lower your tax bill "Employee Tax Expert MaryM428" ... View more

Please see the TurboTax FAQ below to review your fees and see what you was charged for: How do I review my fees in TurboTax Online?   You can also check the TurboTax Online products and pricing here.   If you have additional questions, please reach out to us. ... View more

The Self-Select PIN is a random five-digit number that you enter as your electronic signature when e-filing your return. The PIN number was a random number that you chose last year and is not kept in our system. Only you have access to that number. You may also use your AGI for your electronic signature. If your return was rejected for AGI, please see the information below: There are a few places you can get your 2019 AGI: If you filed your 2019 taxes with TurboTax, sign in and go down to Your tax returns & documents. Select View adjusted gross income (AGI). If you didn’t file your taxes with TurboTax in 2019, the best place to get last year's AGI is from the 1040 form you filed with the IRS. Look on page 2, line 7. If you filed a 1040NR, it'll be on line 35. If you're having trouble locating your 2019 return, the second-best place to get your AGI is from the IRS. You can order a free transcript of your return at the IRS Get Transcript site or you can purchase a full copy of your 2019 return. Both versions will include your AGI. You may also see the TurboTax FAQ below: How do I find last year’s AGI? TurboTax Online instructions for E-file reject IND-031-04 or IND-032-04: The AGI or... E-file reject IND-163: Return already rejected multiple times for AGI or self-select PIN ... View more

Which state and when was it filed please? ... View more

First, make sure you're using the same TurboTax account (with the same username) as in prior years. Otherwise, the below instructions won't work. If you're signing in for the first time this year, we may ask you some questions before you get to the  Tax Home   screen where you can access your prior year returns.  If you need to find an account, our  account recovery tool  can help you find your User ID or password. Please see the TurboTax FAQ's below for additional assistance: How do I access a prior year return? Why can't I find my return in Tax Home or My Docs™? ... View more

For these errors, it is suggested to uninstall and reinstall, if that doesn't resolve the problem and you're comfortable with computers, try the alternate solution in either TurboTax link below. You can also contact us for assistance walking through these steps. Error 5639: Can't configure product update system Error 5640: Can't configure product update system ... View more

Try restarting your PC and reopening and make sure nothing else is open. Administrator rights are required to install and run TurboTax. Please see the links below for additional information: Troubleshoot installation and running TurboTax for Windows How do I download the software I purchased at TurboTax.com? If you continue to have issues, please reach out to our TurboTax Customer Care Team.  The best and most efficient way for you to connect with the right person to get the help you need is to select the version you are using below. Use the web form and type your question or a keyword.  You will get an appropriate phone number for your issue. (You will not get a phone number if you use the link outside of operating hours.) We're open daily from 5:00 AM to 9:00 PM PT. What is the TurboTax phone number? ... View more

If your return is being rejected for your county, it is important to note that the county name is case sensitive. The first letter of every word should be capitalized and you should only type the name of the county. For example, if you lived in Los Angeles county, you would just write "Los Angeles".    @nolanand You can get back to this screen to reenter the county in TurboTax by following the steps below: Click on State on the left column.  Confirm that a resident return in the State of California is being filed.  Click continue. Answer the questions about your 2020 filing. On the next screen, titled Your Principal Residence, enter your county of residence. Once the California county is reentered as outlined above, you can continue to refile your return.  If you need further assistance, please reach out to us. ... View more

Coinbase no longer supports a direct import of a CSV file into TurboTax from their site which has resulted in an error message for some users. Instead, Coinbase is relying on a 3rd party, CoinTracker, as an option to calculate your cryptocurrency gains and losses and to access your CSV file.  For more information, including a link to CoinTracker, please see this TurboTax Help Article: How do I get a CSV File from Coinbase? ... View more