Intuit is charging me for a product I didn't order. Does anyone have an email for their billing/theft department, so that I can reverse/stop the fraudulent charges?

[snugglybear]

I don't have the numbers they need for their online form.  I just want to talk to someone electronically, but Intuit deliberately makes that as hard as possible.

[xmasbaby0]

No one in the user forum can resolve a billing issue.  If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help.  Do not use the word “refund.”

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

[mikebork]

I ordred turbo tax 2022, they downloaded 2021, also used my credit card in the sum of $127.00

[xmasbaby0]

The 2022 software will not be available until sometime in November.   If you used the TT site to purchase software, you purchased 2021 software.   Did you actually mean to use the Advantage plan to pre-order the 2022 software?

No one in the user forum can resolve a billing issue.  If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help.  Do not use the word “refund.”

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

https://ttlc.intuit.com/questions/1901492-what-s-the-advantage-of-turbotax-advantage

[Rondoit]

You did not file my taxes and I was charged a $277 for a Tax Audit Program not needed nor was there an explanation of the program for Audit Protection. I am not getting a refund nor do I have to pay back State or Federal. As I only $5 to 6 Thousand Dollars all of 2022 plus untaxable Social Security.

[KatrinaLO]

You may need to contact customer service directly for assistance. Please see the following information here for more details.

@Rondoit 

[suerken1]

My bank of America credit card was charged $111.30 for a turbotax.  I have not ordered it.

Please reverse this charge.

[DoninGA]

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@suerken1 wrote:

My bank of America credit card was charged $111.30 for a turbotax.  I have not ordered it.

Please reverse this charge.

---

You will have to contact TurboTax support for assistance with this problem. Use the key words Billing Issue

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

[SteamTrain]

@suerken1 

If it was an automatic charge you did not recently make.....then it's possible that sometime in the past you signed up for (yearly) auto-paying for the Desktop/download software thru the TurboTax "Advantage" program.

If so, you need to cancel that permanently, or the charge will show up again each November:

How do I cancel my TurboTax Advantage subscription?

[relifordelizabet]

So I thought I was paying a fee to get my taxes done ( it usually is about 50.00) but you guys charged me over 200.00! I’m **bleep** near getting that back in taxes ( which is SUPER low) Is it possible for me to reverse those charges.And it also is telling me that I didn’t finish filing out my taxes. What else needs to be done 

[DoninGA]

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@relifordelizabet wrote:

So I thought I was paying a fee to get my taxes done ( it usually is about 50.00) but you guys charged me over 200.00! I’m **bleep** near getting that back in taxes ( which is SUPER low) Is it possible for me to reverse those charges.And it also is telling me that I didn’t finish filing out my taxes. What else needs to be done 

---

Did you actually pay the TurboTax account fees with a Credit Card?  If so -

You will have to contact TurboTax support for assistance with this problem. Use the key words Billing Issue

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

[xmasbaby0]

@relifordelizabet

How can I see my TurboTax  fees? 

https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-account-billing/review-fees-turbo...

If your TurboTax fees are higher than expected, you can reduce them by removing add-ons     (BEFORE you e-file) :

• Remove Premium Services
• Remove MAX Defend & Restore
• Remove a state
• Remove PLUS Help & Support
• Remove Pay With Your Refund

Or—-Use this IRS site for other ways to file for free.  There are 8  free software versions available from the IRS Free File site

https://apps.irs.gov/app/freeFile/

Or—if you live in certain states you may be eligible to use the new IRS Direct File

In Filing Season 2025, Direct File will be available in Alaska, Arizona, California, Connecticut, Florida, Idaho, Kansas, Maine, Maryland, Massachusetts, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Oregon, Pennsylvania, South Dakota, Tennessee, Texas, Washington, Wisconsin, and Wyoming. 

https://directfile.irs.gov/

https://home.treasury.gov/news/press-releases/jy2629

[tobiasmoore]

Intuit just did the same thing to me! I'm trying to use the free edition, and whichever moron is running this thing just put me on the deluxe edition. Now I'm trying to file, but they won't let me until I pay the fee, which there's no way in hell I'm doing.

[CatinaT1]

As long as you haven't submitted payment, deducted the TurboTax fee from your refund, or registered, you can erase your return and start from scratch in TurboTax Online.

1. Sign in and select a topic to continue your return.
2. On the next screen, from the left-side menu, select Tax Tools, and then Clear & Start Over (select the menu icon in the upper-left corner if you don't see this menu).
3. Answer Yes in the pop-up to confirm.

[Shawnplybon]

I had to go back in delete everything because i tried 6 times to get taxes to go through it say need to file state but federal is done then when i do state it say need to do federal so i deleted it need to give me me my money back