I need to speak to a live agent

[Barknot]

My California tax return for TY2020 was rejected by the FTB (Franchise Tax Board). I spoke with them several days ago. They told me that if the return had been rejected upon first submission, to print out a copy of the return and the Federal return for TY2020 and send them in to 

FTB
PO BOX 942840
Sacramento CA
[social security number removed]

and they would take care of the problem, that it wasn't a problem with my return. 

  I wanted to let you know that because you keep sending me email messages regarding my resubmitting my return. Or to correct my return and try sending it in again. As far as I'm concerned, I've taken the proper course of action and feel that my California return is being processed. If I don't hear from them in 10 days, I will call the FTB again.

  You have a great product and I can't thank you enough for making FreeFile Turbo Tax available. It's free, it's thorough and it's easy. My only concern is how hard it is to contact TurboTax. I spent 43 minutes on hold on Tuesday, March 16, 2021, on your customer service phone line to speak to an agent. It didn't happen.  After waiting that long I had to end the call so I could get on with the rest of the day's tasks. And today I spent quite a bit of time trying to find another way to reach you. This was the only option.

  Any comments, suggestions or questions, feel free to contact me. Thank you again.

Barknot 

[SForrestLO]

@Barknot 

I apologize, the wait times are longer during this time of year.

This FAQ will provide you with the steps to contact an agent.

Contact an agent

[avazquez385]

I've got into contact with a live agent. The agent relied that he couldn't get through. Been trying to get into contact since last week. I there any agent that can help me?

[EbonyA]

If you have the Turbo Tax Live Full Service product then here is how to contact your expert. If you do not have that version and are looking for support via phone, contact details can be found here @avazquez385.

[Hjjren]

i received a text that my refund was accessed was there any change to my refund

[TerukoL]

@Hjjren Do you mean that your return was accepted? Did the text come from TurboTax?

[Richardcantwell]

I did my taxes on 3-11-21 n I still have not got them n it says approved what going on 

[DoninGA]

---

@Richardcantwell wrote:

I did my taxes on 3-11-21 n I still have not got them n it says approved what going on 

---

Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund.

After the tax return has been Accepted by the IRS (meaning only that they received the return) it will be in the Processing mode until the tax refund has been Approved and then an Issue Date will be available on the IRS website.
See this IRS website for federal tax refund FAQ's - https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

[tomlu141]

[phone number removed]

[ToddL99]

You can get help from a live agent using TurboTax Live, an online product that lets you get help and guidance from a tax expert when preparing your taxes.

When you use TurboTax Live, you can work with a tax expert whenever you need assistance. You can even talk to a tax expert live while you both look at your return.

See How do I get TurboTax Live? to take the next step.

[retrmecwo]

Return kicked back.  Said I have to many 1099-R's with common info.  They are all legit, but from the same company with different accounts.  How do I fix it?

[larryskarr]

I paid for the deluxe package and can not find a phone # for a live agent.

[xmasbaby0]

@larryskarr

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 9 p.m. Pacific time

[Glendsk3]

Spoiler

I need to talk to agent about my 2019

[mesquitebean]

---

@ Glendsk3 wrote:
I need to talk to agent about my 2019

---

I'll tell you how you can reach TurboTax Support below.

You can also start a new thread focused on your issue in this community forum, and someone may be able to help you here.  To do that, go to the page below and click the blue "Ask a Question" button. 

https://ttlc.intuit.com/community/after-you-file/discussion/02/203

The title line is limited and is mainly for a question summary.  Below that title line is a box with plenty of room to provide an explanation/details.  But this is a public Internet forum, so don't post any personal information in the forum.

Otherwise, here's how to reach TurboTax Support:

If you are using a paid edition (PLUS or higher), you have phone support.

Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days/week.

FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Or you can use this contact form to get a phone number.
https://support.turbotax.intuit.com/contact

If you are using Free Edition, phone support is not included unless you upgrade to PLUS for a fee.  But you can contact a TurboTax Support agent for free directly via messaging at Twitter or Facebook.

https://twitter.com/TeamTurboTax
or
https://www.facebook.com/turbotax

[mesquitebean]

I'll tell you how you can reach TurboTax Support below.

You can also start a new thread focused on your issue in this community forum, and someone may be able to help you here.  To do that, go to the page below and click the blue "Ask a Question" button. 

https://ttlc.intuit.com/community/after-you-file/discussion/02/203

The title line is limited and is mainly for a question summary.  Below that title line is a box with plenty of room to provide an explanation/details.  But this is a public Internet forum, so don't post any personal information in the forum.

Otherwise, here's how to reach TurboTax Support:

If you are using a paid edition (PLUS or higher), you have phone support.

Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days/week.

FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Or you can use this contact form to get a phone number.
https://support.turbotax.intuit.com/contact

If you are using Free Edition, phone support is not included unless you upgrade to PLUS for a fee.  But you can contact a TurboTax Support agent for free directly via messaging at Twitter or Facebook.

https://twitter.com/TeamTurboTax
or
https://www.facebook.com/turbotax

[mesquitebean]

I'll tell you how you can reach TurboTax Support below.

You can also start a new thread focused on your issue in this community forum, and someone may be able to help you here.  To do that, go to the page below and click the blue "Ask a Question" button. 

https://ttlc.intuit.com/community/after-you-file/discussion/02/203

The title line is limited and is mainly for a question summary.  Below that title line is a box with plenty of room to provide an explanation/details.  But this is a public Internet forum, so don't post any personal information in the forum.

Otherwise, here's how to reach TurboTax Support:

If you are using a paid edition (PLUS or higher), you have phone support.

Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days/week.

FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Or you can use this contact form to get a phone number.
https://support.turbotax.intuit.com/contact

If you are using Free Edition, phone support is not included unless you upgrade to PLUS for a fee.  But you can contact a TurboTax Support agent for free directly via messaging at Twitter or Facebook.

https://twitter.com/TeamTurboTax
or
https://www.facebook.com/turbotax