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TurboTax Help

What is TurboTax Live?

TurboTax Live is an online product that lets you get help and guidance from a tax expert when preparing your taxes. When you use TurboTax Live, you can work with a tax expert whenever you need assistance. You can even talk to a tax expert live while you both look at your return.

All TurboTax Live products provide:

  • Help from a tax expert when you have questions about your return.
  • A review of your return by an expert before filing, at your request. A tax expert can even sign your return.
    • Talk live: Using SmartLook (one-way video where you can see the tax expert on your screen; they can’t see you) or by phone. You can ask about a specific topic or section or get a review of your entire return.

100% Accurate Expert Approved Guarantee

We want you to feel 100% confident when you file so we offer the following guarantee: if you pay an IRS or state penalty (or interest) because of an error that a TurboTax tax expert, CPA, or attorney made while providing topic-specific tax advice, a section review, or acting as a signed preparer for your return, we'll pay you the penalty and interest.

Our TurboTax Live products include:

  • TurboTax Live Basic
  • TurboTax Live Deluxe
  • TurboTax Live Premier
  • TurboTax Live Self-Employed

Want to get TurboTax Live?

We can help you start filing your taxes with TurboTax Live or upgrade taxes you've already started to take advantage of TurboTax Live.

Have TurboTax Live and want to contact a tax expert?

It's easy. Find out how to talk to a tax expert through TurboTax Live.

TurboTax Live on a mobile phone or device

You can talk live to a tax expert in TurboTax Live when using your mobile phone or device.

NEW! Let an expert do your taxes for you

In TurboTax Live with Full Service, you have a dedicated tax expert or CPA to prepare, sign, and file your return for you. You can review everything with your expert before they file knowing that your taxes are done right, backed by our Expert Approved Guarantee.

Note: TurboTax Live is available for TurboTax Online customers only. TurboTax Live isn't available in the TurboTax CD/Download software.

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