I need to speak to a live agent

[DoninGA]

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@Pjdunnam61 wrote:

I need to talk to someone. I have decided to not use turbo tax next year.

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If you are a TurboTax Advantage subscriber where the software is sent to you each year in November, then see this TurboTax support FAQ for canceling your subscription - https://ttlc.intuit.com/community/downgrading/help/how-do-i-cancel-my-turbotax-advantage-subscriptio...

Otherwise, just do not use TurboTax for your 2020 tax return.  If you want a copy of your tax returns then download the PDF for each year you have used TurboTax.

To access your current or prior year online tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show.  Click on the Year and Click on Download/print return (PDF)

[LamarDM1970]

I want to change from mail to electronic I made a mistake please help

[LamarDM1970]

Ok

[DoninGA]

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@LamarDM1970 wrote:

I want to change from mail to electronic I made a mistake please help

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See this TurboTax support FAQ for changing from mail to e-file - https://ttlc.intuit.com/community/e-file/help/how-do-i-change-from-mail-to-e-file-in-turbotax-online...

[LamarDM1970]

How do I upgrade 

[DoninGA]

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@LamarDM1970 wrote:

How do I upgrade 

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Click on Upgrade on the left side of the online program screen.

[btrimarco]

I cannot access my TurboTax Deluxe software due to Error Code 603

[mesquitebean]

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@ btrimarco wrote:

I cannot access my TurboTax Deluxe software due to Error Code 603

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I'll tell you something to try first if you're using the Windows version, then how you can call Customer Support, if needed.

• Close TurboTax.
• Right-click on your desktop TurboTax icon, and choose Properties.
• In the Properties popup, go to the Compatibility tab.
• Place a checkmark for "Run this program as administrator."
• Click Apply and OK/Save.
• Launch TurboTax, and see if the problem is still there.

If the problem is still there, Support hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days.

You can use this contact form to get an incident number and phone number.  Be sure you indicate in the dropdown list that you are using the CD/download version and what OS.  For the issue you can say something like error 603 license activation problem without quotes.

https://support.turbotax.intuit.com/contact

[machineman]

I recently completed my tax return online with you. at the time , I had still not received my $600.00 stymulas, but it arrived in the mail to day. my total return amount was to be $600.00 but now I have received that. so I need my return to reflect that please.

[machineman]

I need to talk to a agent, so I can ammend my return, because I just received my $600.00 stymulas check today

[VolvoGirl]

Sorry you can not update your return after you file.  The IRS should see that that paid you and adjust it for you.

[machineman]

Is there any agents available??? I need to fix the return I just did with you guys a couple days ago.

[machineman]

thanx for your help volvogirl, machineman out

[ygaines66]

Need help finding 8962 for my 2019 taxes

[MayaD]

Form 8962, Premium Tax Credit will be created by the TurboTax after you have entered your Form 1095-A that you received for your health insurance through your state Marketplace.

If you need form 8962 for your 2019 return, you need to amend last year's return. 

To amend prior year return :

1. Sign in to your account.
2. Scroll down to Your tax return & documents (you may need to select Show), select 2019 and then Amend (change) return.
3. Follow the instructions. Don't worry if your refund changes to $0. This is normal on amended returns.

To add the 1095-A form :

• Select Federal from the left menu.
• Click on Deductions and Credits
• Click on I'll choose what I work on (if shown)
• Scroll down to Medical
• On Affordable Care Act (Form 1095-A), click the start or update button

Send the IRS the following :

1. Form 8962, Premium Tax Credit.
2. Copy of your Form 1095-A, Health Insurance Marketplace Statement.
3. A copy of the IRS letter that you received.