How do you get in touch with turbo tax to ask a real question?

[EJHERALD]

I am analzying my long term capital gains tax associated with sale of stocks, mutual funds and a house.  I am married and filling jointly with a joint income below $400k including capital gains.  Based on income, the federal capital gains rate should be 15% (according to the current tax law which may or may not change).  However when I plug in a capital gain of $10,000, Turbo tax 2021 calculates a $2000 tax due equivalent to a 20% rate.  Is there a bug in the software that requires a software update?

[ThomasM125]

@EJHERALD I assume you mean that your tax increases by $2,000 when you add $10,000 worth of capital gain income. Although you would appear to be in a 15% bracket for capital gains based on your income, some capital gains are taxed at more than that regardless of your income, as is the case for short-term capital gains and also depreciation recaptured if you had rented out a portion of your home, or used a home office for your business.  

Here are some links that you may find helpful:

Things you should know about capital gains

A guide to capital gains tax rates

[barbaraks]

I have a specific question about a contribution to a Roth IRA, and want to have either a phone or digital conversation with an expert.  How do I do this?

[diverjer]

Good luck, I ask question here and point out errors that  Turbotax customer support agrees are issues.  That is all that happens, support says yea that is a problem and no one responded on this web site. 

[HeatherPLO]

@barbaraks

You can certainly ask a question here and someone in our community will reach out.  You can also reach out directly here.

@diverjer

Did you have a question or concern?  We would be happy to assist you!

[diverjer]

I have contacted support  by phone and been at two different phone support levels, the last person was going to try and get a ticket.  Both levels said it was a problem, shouldn't be doing what it is doing.  However also seem to say to use a workaround by overriding Turbotax and entering data in form myself.  If I wanted to do that I go back to paper like I use to do.  Also, put lengthy post on this web site stating the problem and even showing how the software is making an error that is an audit exception that would cause a problem. 

[TiffanyL]

Your separate post is being addressed right now, so be on the lookout!

@diverjer

[Finnmarshall]

can you give me a number I can just call you; to ask a question?

[Finnmarshall]

I filed e-mail ----it was rejected---- reason=AGI is not correct for my wife-----yours support said if wife and I file jointly the AGI is the same--- I entered AGI in wife box and my box the same----the fed rejected ====Trubo said it was because wife and my AGI is not the same-----what do I do????????????????

[EbonyA]

Turbo Tax phone number can be found here. Additionally, please review the following FAQ for your AGI rejection @Finnmarshall.

[VolvoGirl]

ENTER 0 FOR AGI. The IRS took a long time last year to process 2020 returns so the AGI didn't get entered in time.

When did you file 2020? If it was late in the year or you mailed it, try putting in 0 (zero) for the AGI. And see, https://ttlc.intuit.com/community/rejections/help/what-if-i-entered-the-correct-agi-and-i-m-still-ge...

How to correct the AGI
https://ttlc.intuit.com/community/agi/help/where-do-i-correct-my-agi-in-turbotax-online/00/26311

If you can’t get it to efile you will have to print and mail it.
How to mail a return from the Online version
https://ttlc.intuit.com/community/printing/help/how-do-i-print-and-mail-my-return-in-turbotax-online...

Be sure to attach copies of your W2s and any 1099s that have withholding on them.  You have to mail federal and state in separate envelopes because they go to different places.  Get a tracking number from the post office when you mail them for proof of filing.


For AGI Reject code 031
https://ttlc.intuit.com/community/rejections/help/e-file-reject-ind-031-04-or-ind-032-04-the-agi-or-...

[bagersden22]

so my taxes are filed but I thought that because the casino did not take out taxes I had to pay the 24% but my tax rate is too low for that to have happened    I love it but how does the 24% that I could have paid at the casino on a slot win get down so low   if  I had paid it at the club would I be getting a refund   

[KrisD15]

Yes

When tax is withheld at 24%, it is being withheld at a rate where the income bracket is $86,376 to $164,925.

When you actually do your tax return, your rate may be much lower. 

Yes, had the tax been withheld at 24%, you would have gotten a refund for the excess amount of tax withheld. 

@bagersden22

[rsalci]

question is regarding an overcontribution to traditional ira:

last year (2021), I had periodic contributions to my traditional IRA totaling $4000 for deducting in 2021 taxes.  However when I prepared my tax I found that my AGI was too high and I could not use the IRA deduction.  I alerted TRowe Price that it was a non-deductible IRA for 2021 and they asked if I wanted to withdraw it. I decided to NOT withdraw it and just leave it in the account.  Now I don't know what to do with it as far as my tax preparation goes. Please Help - I am floundering!

[RaifH]

If you left the contribution in your IRA, it is nondeductible. That means you do not get a benefit from contributing this year, but any future withdrawals from your IRA will be partially tax-free to recover the basis in your IRA.

For that to happen, you have to record your nondeductible contribution and a Form 8606 needs to be included with your tax return. To do that in TurboTax:

1. In the Deductions & Credits section of your Federal return, scroll down to Retirement and Investments. Click Show More and click Revisit/Start next to Traditional and Roth IRA Contributions.
2. Select Traditional IRA.
3. Select No to Is This a Repayment of a Retirement Distribution?
4. Enter your contribution amount, making sure to put it in the appropriate box if you contributed in 2022.
5. Select No to Did you change your mind? 
6. If this is the first time you made a nondeductible contribution to your IRA, answer No to Any Nondeductible Contributions to your IRA?
7. Navigate through the rest of the questions. This should be a nondeductible contribution. If it says your income is too high to make a deductible contribution, that means it was automatically entered as a nondeductible contribution. Form 8606 will be attached to your return to record the nondeductible contribution. You will not see any tax benefit for contributing this year.