How do I send an email to turbotax?

[PrestigeVision]

Hello, 

Turbotax Home and Business needs to edit a section in the K-1 section. How do I email them about this?

thanks

[xmasbaby0]

@PrestigeVision Email is not one of the ways to contact TurboTax.

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

https://twitter.com/TeamTurboTax

or

https://www.facebook.com/turbotax

[PrestigeVision]

Hi can I suggest an edit here with you?

[PrestigeVision]

Please edit this section of TurboTax Home and Business. Many customers using it have the same problem. In the K-1 section where if the Box 20 has Z checked, the next section is the 199A or Statement A categories, the Rental Income Loss is missing. Since it’s missing, we will always get an error through Smart Check. I figured it out by going through the error and finding the Rental Income Loss section myself by scrolling down to it and inputting it myself. The edit would be to have it in the categories for the 199A section so that when inputted here, it will show up in the actual form later and won’t trigger the error. Please fix this which will help many, many people using your product. Thank you. 

[PrestigeVision]

Can you help TT edit this section of TurboTax Home and Business? Many customers using it have the same problem. In the K-1 section where if the Box 20 has Z checked, the next section is the 199A or Statement A categories, the Rental Income Loss is missing. Since it’s missing, we will always get an error through Smart Check. I figured it out by going through the error and finding the Rental Income Loss section myself by scrolling down to it and inputting it myself. The edit would be to have it in the categories for the 199A section so that when inputted here, it will show up in the actual form later and won’t trigger the error. Please fix this which will help many, many people using your product. Thank you. 

[Dpennington7621]

I hate that I keep giving your company a chance. I hate you bull**bleep** software. Every time I use it I have to pay the **bleep**ing irs. But when I do my return by hand I get a return and it holds up to an audit. **bleep** you. You should be sued by class action

[Dboyce4449]

This is [email address removed] When is Both the K1 and Solar Form 5695 going to be complete ??????

I have seen SERVERAL from Dec to Jan now 2/7 (all have past)   Help

I cnn not finish without these

[Ocean zein]

Why was I charged 39 dollars twice when I qualify for free tax return

[xmasbaby0]

@Ocean zein  

When you chose to “start”  in the Free Edition —

Directly below the words “Free Edition” there is a blue link that says “For simple tax returns only”   If you click that link it brings up this information:

You can file with TurboTax Free Edition if you have a simple tax return.*

*A simple tax return is Form 1040 only.

Situations covered in TurboTax Free Edition include:

• W-2 income
• Limited interest and dividend income reported on a 1099-INT or 1099-DIV
• Claiming the standard deduction
• Earned Income Tax Credit (EIC)
• Child tax credits
• Student Loan Interest deduction

Situations not covered in TurboTax Free Edition include:

• Itemized deductions
• Unemployment income reported on a 1099-G
• Business or 1099-NEC income
• Stock sales
• Rental property income
• Credits, deductions and income reported on schedules 1-3

How does TurboTax make any money?

Customers with more complex tax situations will file with our paid TurboTax products that provide all the additional forms and guidance they need. We also offer additional benefits that go beyond filing your taxes, but they are optional and are not required to file simple taxes for free. We hope that, over time, as our customers with simple returns need more capabilities as their financial situations change (for example owning a home, having a child, managing investments), they have loved our products and services so much that they will choose our paid TurboTax offerings to prepare and file their returns.

Or—-Use this IRS site for other ways to file for free.  There are 8  free software versions available from the IRS Free File site

https://apps.irs.gov/app/freeFile/

How can I see my TurboTax  fees? 

  https://ttlc.intuit.com/questions/2565973-how-do-i-review-my-fees-in-turbotax-online

If your TurboTax fees are higher than expected, you can reduce them by removing add-ons     (BEFORE you e-file) :

• Remove Premium Services
• Remove MAX Defend & Restore
• Remove a state
• Remove PLUS Help & Support
• Remove Pay With Your Refund

[237woodbine]

I tried to file taxes myself yesterday and I did something wrong. It is my first time filing my taxes. Could someone please help me.

[DoninGA]

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@237woodbine  wrote:

I tried to file taxes myself yesterday and I did something wrong. It is my first time filing my taxes. Could someone please help me.

---

Once a tax return has been filed it cannot be changed, canceled or retrieved

You will have to wait for the IRS to either Accept or Reject your filed federal tax return.
If the return is rejected you can make the necessary changes and e-file again.
If the return is accepted you will have to amend your original tax return. An amended return, Form 1040-X, can only be printed and mailed to the IRS if the original tax return was not e-filed. The IRS will take up to 20 weeks or longer to process an amended tax return.

Before starting to amend the tax return, wait for the tax refund to be received or the taxes due to be paid and processed by the IRS.

See this TurboTax support FAQ for amending a tax return - https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-return/amend-change-correct-return-a...

[disgruntled2]

So, affiliate links are apparently bait and switch. I clicked the affiliate link and logged in with my QBSE account (first time Turbotax customer), and when I finished my taxes a couple of days later I was prompted to pay the regular price for Live Assisted less $10 ($209), not $167.20 as displayed with the affiliate link.

I spent nearly two hours on the phone with two different Turbotax Customer Service reps attempting to resolve this before I paid. The first rep was barely comprehensible on the VOIP connection, and after 45 minutes the call dropped for reasons unknown. Then they tried to call back on my home number several times at 11:30pm, but by then I was already on with another rep. (Family asleep, but I guess thanks for trying.) They emailed me a service code while I was on the second call, as did the second rep in the course of the call. Neither code changed the price at all. The only thing the second rep could suggest was to try a reset (that is, lose many hours of work) and try again.

I would like a refund of the $45.51 they owe me per the offer, but there is no way to contact them apart from telephone, which seems to be a complete waste of my time. I'm not sure I will continue with Turbotax a second year.

[mielenz]

I never got my assessment from CRA for the year 2023 and do not know why

Did you make a mistake or what could have happened

Without a satisfying answer I will not be able to use turbotax any longer

[PII removed]

[DoninGA]

@mielenz This is the TurboTax US user community website.
Go to this TurboTax Canada website for assistance with a Canadian tax return or the TurboTax Canada editions - https://turbotax.community.intuit.ca/community/turbotax-support/help/03/en-ca

[Terrence1015]

Hi I have talked to a supervisor as well as (2) CSR...I should not be charged for filing my taxes...I did nothing different than last year...And yet turbo tax is charging me $11900... I'm only getting back $680.00 total... I really need all of my money this is not fair to me...The person I spoke to before I submitted my taxes was unable to help me...Nor was the supervisor I spoke too!!