So, affiliate links are apparently bait and switch. I clicked the affiliate link and logged in with my QBSE account (first time Turbotax customer), and when I finished my taxes a couple of days later I was prompted to pay the regular price for Live Assisted less $10 ($209), not $167.20 as displayed with the affiliate link.
I spent nearly two hours on the phone with two different Turbotax Customer Service reps attempting to resolve this before I paid. The first rep was barely comprehensible on the VOIP connection, and after 45 minutes the call dropped for reasons unknown. Then they tried to call back on my home number several times at 11:30pm, but by then I was already on with another rep. (Family asleep, but I guess thanks for trying.) They emailed me a service code while I was on the second call, as did the second rep in the course of the call. Neither code changed the price at all. The only thing the second rep could suggest was to try a reset (that is, lose many hours of work) and try again.
I would like a refund of the $45.51 they owe me per the offer, but there is no way to contact them apart from telephone, which seems to be a complete waste of my time. I'm not sure I will continue with Turbotax a second year.
