Get your taxes done using TurboTax

Hi I have talked to a supervisor as well as (2) CSR...I should not be charged for filing my taxes...I did nothing different than last year...And yet turbo tax is charging me $11900... I'm only getting back $680.00 total... I really need all of my money this is not fair to me...The person I spoke to before I submitted my taxes was unable to help me...Nor was the supervisor I spoke too!!