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Recover your Intuit Account if you can't sign in

SOLVEDby TurboTax6860Updated 1 week ago

If you’re having trouble signing in to your Intuit Account to access TurboTax, we’re here to help you get in. We’ll show you how to sign in if you lost or forgot your user ID or password or if you're locked out of your account, or recover your account if you can’t get a verification code. Read further to learn other sign-in tips and troubleshooting.

Note: If you can sign in to your Intuit Account, but need to update your contact info, we have instructions to help you.

I forgot my user ID or password

If you forgot your user ID or password, but still have access to your phone or email on file, you can still access your account. This is the fastest way to access your account if you lost or forgot your credentials.

  1. Go to our sign-in help page.
  2. Enter the phone number, email address, or user ID for your account.
  3. If you enter a phone number or email address, we’ll send you a text or email with a verification code. If you enter a user ID, choose which method you prefer.
  4. Enter the verification code we sent, or follow the instructions in the message. We may ask you for a little more info to make sure it’s really you.
  5. When prompted, reset your password. Or, you can select Skip.

If that doesn’t work, select Try something else to verify your identity and account ownership a different way.

A screenshot of the Intuit Account sign-in screen

We'll ask additional questions about you, such as your last name, date of birth, Social Security number, and zip code, to verify your identity.

I'm locked out of my account

If you're locked out of your account because you've exceeded the number of sign-in attempts, you can wait 14 minutes and try again.

I lost access to my phone or email address

If you lost or forgot your user ID and password, and no longer have access to your phone or email on file, select the Recover my account button in this section.

To complete the request, you'll need a high-quality image of your proof of identification, such as a driver's license or state ID. To speed up the process, we recommend scanning the QR code with your mobile phone to capture a picture of the front and back of your ID. Or, you can manually upload photos of the front and back of your ID. We'll process your request within one business day. Our business hours are 7 days a week, from 5 AM to 9 PM PT, with extended hours of 5 AM to 12 AM PT on Monday, April 15.

For your security, only you can make changes to your Intuit Account. Our support team doesn't have access to update or modify your account information.

  1. Use your mobile phone to take a high-quality photo of your driver's license, state ID, passport, or notarized document.
  2. Select the Recover my account button below, fill out the form with your info, and upload your ID or document.
  3. Within one business day, look for an email from no_response@intuit.com with the next steps. If we approve your request, you'll receive a link to reset your password.

Note: This form is currently available only in English.

Recover my account

Other sign-in issues

It can take a couple of minutes for your code to arrive. Here are a few things you can do:

  • Check your junk mail or spam folder to see if the email went there.
  • Check all email addresses you might've used to sign up for your account.
  • Unblock or add Do_not_reply@intuit.com as an approved sender in your email app.
  • You can get a new code sent to you by selecting the I didn’t get a text, I didn’t get an email, or I didn’t get a phone call link on the product sign-in page.
  • If you lost your phone, check your text messages online at your cell carrier’s website.
  • You may have accidentally blocked the phone number we sent a text message from. Make sure to allow or unblock our numbers 88811 and 97962 on your iOS or Android device.

If you entered the exact code that was sent to you and it didn’t work, it’s most likely because you’ve generated multiple codes and aren’t using the most recent one.

Try these tips to verify your account:

  • If your code doesn’t work, request another code by selecting I didn’t get an email or I didn’t get a text message.
  • Delete any previous codes we sent you to make sure you use the most recent code.
  • Keep the window with the code entry form open. Closing the window invalidates your code, meaning you’ll need to start over from the sign-in page to generate a new code.
  • Check your email in a new tab or window, so you can keep the verification code page open at the same time.

If you’re signing in using a web browser, clear your cache and cookies to get rid of any pre-filled passwords. Also, clear any password managers or system settings with any stored passwords for the site. Make sure to close and reopen your browser before you sign back in to your account. If you’re using the app on your phone, close and reopen the app.

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