Unable efile State return after successfully efiled Fed return

[TaxLady1975]

It's too bad this is still going on and hasn't beed addressed by turbo. You will likely have to mail the state via snail mail and ask for a refund for the state portion as the software is advertised as a package that includes efiling which in your case and in the case of many other's this aspect was not fulfilled.

[walker58]

I received an email today that said; We’re reaching out because some of our TurboTax Desktop customers who’ve successfully filed their tax returns are seeing a message in-product that says their e-file isn’t complete. This message is popping up due to an issue in our desktop product that we’re actively working to fix. Maybe that's why turbotax is not recognizing that federal taxes were filed and thus unable to file state. What a tremendous embarrassment for turbotax.  If turbotax can't figure out something so basic as e-filing, who knows what other kinds of mistakes are in the solftware. 

[walker58]

I talked with Turbotax customer suport and they were unable to resolve the problem. The agent advised me to try and e-file through the Ohio State Tax Site. I asked him if could walk me through it and he said that he was not allowed to. I ended up mailing the State Tax return.  Does anyone know how I can contact the 3rd party sites that review the tax software so that I can notify them of this major gliche for their reviews?

[TaxLady1975]

As Turbo has ignored this issue full-stop for several years now, the best you can do is ask for a partial refund for your state taxes, print it and send it snail mail. Moving forward, perhaps consider using Ohio State tax software so that you can complete your taxes online and potentially receive a quicker resolution to this type of thing moving forward. This issue is a nightmare and I hope Turbo eventually fixes it, but I sense many of us will simply use different software next year.

[walker58]

TaxLady1975, I agree 100%

[walker58]

As I mentioned, I was not able to e-file state return because of the glitch in turbotax and I was still charged $25. Turbotax customer support e-mailed me a link for request of refund. I filed a refund request for the $25 which was charged directly by turbotax. I filed another refund request for the state tax portion of the turbotax program which was purchased at Target. I was not sure what amount to enter for the refund request of the state portion, so I entered the total price of the turbotax program and hopefully they will send me the amount of the refund that I have coming to me. 

[walker58]

Not only was I unable to e-file a state return, but when I sent turbotax a request to refund me the state portion of my purchase, I received an email back that my request was denied because my state return was successfully filed. That is a lie. These people are real crooks. Has anyone received a refund for the state portion of their purchase because they were unable to to e-file state?

[Critter-3]

Sorry but the state program fee will not be refunded if you can complete a return that can be filed even if you must mail in the return... at no time is efiling guaranteed which is why the state efiling fee can and will be refunded since you must pay it before knowing if the efile will go thru.  

My issue is why you had to pay for the state program at all ?   As already mentioned did the program you bought not include the state program ?  And why did you voluntarily pay that fee if you believed you did not need to do so... that is when a phone call to TT support to get the state program pushed to you for free should have happened.    Once you figure that out you may have a case against either TT directly or the place that sold you the incomplete program.