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t-sdolan
New Member

The irs and state never received my tax return

 
15 Replies
DoninGA
Level 15

The irs and state never received my tax return

Did you e-file your tax return and was it accepted?

You complete your tax return by finishing all 3 Steps in the File section. In Step 3, to e-file your tax return, you must click on the large Orange button labeled "Transmit my returns now".

After completing the File section and e-filing your tax return you will receive two emails from TurboTax. The first email when your tax return was transmitted and the second email when the tax return has either been accepted or rejected.

 

Note - Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund.  Only the taxpayer listed on the tax return can obtain the status of a tax refund or a tax return.

 

To check the status of an e-filed return, open up your desktop product or log into your TurboTax Online Account. You can find your status within the TurboTax product.
If accepted by the IRS use the federal tax refund website to check the refund status - https://www.irs.gov/refunds
If accepted by the state use this TurboTax support FAQ to check the state tax refund status - https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

lschalles2020
Level 2

The irs and state never received my tax return

I paid for electronic filing, but IRS never received my 2018 tax return.  You state: "To check the status of an e-filed return, open up your desktop product or log into your TurboTax Online Account. You can find your status within the TurboTax product."

 

Where exactly is this STATUS?

 

Also, I want a refund of the TurboTax fees since they never sent my tax return.  The audit defense person was useless.  Thanks

DoninGA
Level 15

The irs and state never received my tax return

To access your current or prior year online tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show.  Click on 2018

What is the status shown for the 2018 tax return?  Accepted, Rejected, Printed, Ready to Mail, Started?

VolvoGirl
Level 15

The irs and state never received my tax return

When did you efile?  Was your return Accepted?  When you efile you get back 2 emails.  The first email only confirms the transmission.  The second email says if the IRS (or state) Accepted or Rejected your efile.

 

Just paying the fee doesn't file the return.  After you paid did you continue on to the very end and hit the big orange Transmit Returns Now button?

 

Maybe you didn't finish filing it or it Rejected.  When you log into your account you should also see the status and if it was Accepted or Rejected, Started, Printed, Ready to Mail, etc.  what does it say?

 

If they didn't get it  You now have to print and mail prior year returns.  When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s.  Use a mailing service that will track it, such as UPS or certified mail so you will know the IRS or State received the return. Mail federal and state  in separate envelopes.

 

You need to register a 2019 online account to access prior years

https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-access-my-prior-year-return/01/270...

 

 

lschalles2020
Level 2

The irs and state never received my tax return

Federal Tax Return
Started with: TurboTax Live Self‑Employed
 
 
Pennsylvania Tax Return
 
So it looks like I didn't file the Federal, but I did pay for TurboTax and paid the taxes I owed via direct withdraw option in Turbo Tax. 
VolvoGirl
Level 15

The irs and state never received my tax return

If your return didn't get filed then the payment info wasn't sent to the IRS and state.  Your only proof of payment is your bank statement or credit card showing the payment coming out.  Didn't you notice they never got paid?

 

You now have to print and mail prior year returns.  You need to register a 2019 online account to access prior years
https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-access-my-prior-year-return/01/270...

lschalles2020
Level 2

The irs and state never received my tax return

After speaking to the IRS directly, they confirmed that they did not receive any payment or tax return from me and my husband for 2018.  I purchased the audit defense protection, but they have only advised me to send in the printed tax return plus payment of tax owed and the fees. 

 

An electronic or human glitch is responsible.  I accept that is was probably me.  Turbo tax did a good job of collecting their fees, but never alerted me that the return had and payment hadn't processed.  I've done my taxes via TurboTax for nearly 20 years and this is a first. 

 

How do I speak to an actual TurboTax representative?

 

DO I HAVE ANY RECOURSE TO GET OUT OF PAY PENALTIES AND INTEREST OR AM I SCREWED?

DoninGA
Level 15

The irs and state never received my tax return

@lschalles2020 

Paying the TurboTax account fees does not e-file a tax return.

You complete your tax return by finishing all 3 Steps in the File section. In Step 3, to e-file your tax return, you must click on the large Orange button labeled "Transmit my returns now".

 

After completing the File section and e-filing your tax return you will receive two emails from TurboTax. The first email when your tax return was transmitted and the second email when the tax return has either been accepted or rejected.  Provided that you have a valid email address for the TurboTax account.

 

To access your current or prior year tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show.  Click on 2018

What is the status of the e-filed federal tax return?  If the status is anything other than Accepted then the tax return was never e-filed.  If you did not print and mail the federal tax return then the return was never filed.

Click on Download/print return (PDF)

 

See this TurboTax support FAQ for accessing prior year online tax returns - https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-access-my-prior-year-return/01/270...

 

A 2018 tax return can only be printed and mailed, it cannot be e-filed.

Print, sign, date and mail the tax return to the IRS.  Include with the mailed return any forms W-2 and 1099 which have taxes withheld.  Go to this IRS website for mailing addresses - https://www.irs.gov/filing/where-to-file-paper-tax-returns-with-or-without-a-payment

There are no penalties for filing a tax return after the due date if filing for a tax refund or there are no taxes owed.

 

TurboTax support is open from 5am to 9pm Pacific time, Monday thru Friday

 

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

 

Or use this phone number and select TurboTax - 1-800-4-INTUIT (1-800-446-8848)

VolvoGirl
Level 15

The irs and state never received my tax return

If you have used Turbo Tax for a long time you know you need to get back the Accepted Email.  Or log into your account and check the efile status.   And of course the payment not being paid was a big clue.   

lschalles2020
Level 2

The irs and state never received my tax return

Totally agree that it was my responsibility to verify the return was sent and money withdrawn from my account.  We had a family emergency at the time and I was very distracted....

 

However, TurboTax is a flawed software program...why didn't I receive an email alerting me that I never actually transmitted the returns?  I'm sure their cookies provided them with that detail.  As my kid pointed out, even a shopping website will send you emails reminding you there are still items in your basket...

 

Bottom line:  I called the IRS using the number on the 'not-filed' notice they sent  The IRS team was extremely nice and very helpful.  The hold time was short.  They patiently listened to my issue and explained exactly what I needed to do.  Since I've always filed on time and paid my taxes (basically stayed clear of trouble), they encouraged me to call back and request that the penalties be waived.  They have the power to waive penalties. 

 

I did have to mail the return again and send a paper check for the 2018 tax due, but was not required to send the 1099 and W-2's.  There's no reason NOT to call the IRS...they were terrific!

tashyafr37
New Member

The irs and state never received my tax return

i have been trying to check the status of my return but the irs website is saying not received

DoninGA
Level 15

The irs and state never received my tax return


@tashyafr37 wrote:

i have been trying to check the status of my return but the irs website is saying not received


What is the status of your tax return on the TurboTax website when you sign onto your online account - https://myturbotax.intuit.com/

TerukoL
Employee TurboTax Specialist

The irs and state never received my tax return

TurboTax updates what stage your return is in and the IRS site updates when you can expect your refund:

 

  • E-filing status is what stage of the process your return is in.
  • Refund status is when you can expect your refund. 
  • Once your tax return has been submitted, the most up to date information will come from the IRS.
  • It can take anywhere from a few days to 3 weeks to update. Until the IRS starts processing it. 
  • Continue checking the Where’s My Federal Refund? tool for updates. 

The IRS states:

 

WHERE’S MY REFUND STATUS BARS DISAPPEARED

"We have gotten many comments and messages regarding the IRS Where’s My Refund Tool having your orange status bar disappearing. This has to do with the irs.gov where’s my refund site having too much traffic and lagging. This is causing images not to display and information about your federal tax return to not show up. This has happened every year since the tool was first available. This has nothing to do with you being flagged or your return being denied. Status Bars Disappeared for many Americans who filed early.

This also can have to do with your browser settings as well as your cache. Please try using a different browser such as Chrome or Firefox. Also, clear your cache in your browser settings."

 

When checking on the status of your refund at the IRS Where's My Refund (WMR) site, you may get the message: We cannot provide any information about your refund. You must wait at least 24 hours after you get the acknowledgment e-mail that your tax return was received by the IRS.

 

You might receive this message because:

  • Your e-filed return was accepted (received) by the IRS less than 24 hours ago. Wait at least 24 hours after acceptance before using WMR.
  • Your return is still pending.
  • You never e-filed. You can quickly find out if you did by checking your status.
  • If you don't see a status, go through the TurboTax File section again. Be sure to go all the way to the end and select Transmit my returns now.
  • You mailed your return less than 4 weeks ago. Paper-filers should wait four weeks before using WMR.


Please click Why is there no record of my return at Where's My Refund (WMR)? to learn more.

https://ttlc.intuit.com/community/refund-status/help/why-is-there-no-record-of-my-return-at-where-s-...

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Donald Shuff
New Member

The irs and state never received my tax return

I filled my 2018, State Tax for Alabama, but never received them!

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