After speaking to the IRS directly, they confirmed that they did not receive any payment or tax return from me and my husband for 2018. I purchased the audit defense protection, but they have only advised me to send in the printed tax return plus payment of tax owed and the fees.
An electronic or human glitch is responsible. I accept that is was probably me. Turbo tax did a good job of collecting their fees, but never alerted me that the return had and payment hadn't processed. I've done my taxes via TurboTax for nearly 20 years and this is a first.
How do I speak to an actual TurboTax representative?
DO I HAVE ANY RECOURSE TO GET OUT OF PAY PENALTIES AND INTEREST OR AM I SCREWED?
