Rejected taxes

[dem58mah]

IND-031-04 - The primary taxpayer's AGI or Self-select PIN from last year does not match IRS records.

[VolvoGirl]

When did you file 2017?  If it was late in the year try putting in zero for the AGI.  And see,

https://ttlc.intuit.com/community/rejections/help/what-if-i-entered-the-correct-agi-and-i-m-still-ge...

If you can’t get it to efile you will have to print and mail it.

[DoninGA · Accepted solution]

You have to enter the 2017 AGI as shown on the 2017 tax return -

Form 1040 – Line 37
Form 1040A – Line 21
Form 1040EZ – Line 4

If you filed a 2017 late in 2018 or you did not file a 2017 tax return, then enter a 0 (zero) for the 2017 AGI and e-file again.  If the IRS rejects the tax return again then you will need to print and mail the tax return.

See this TurboTax support FAQ for the procedure to print a tax return for mailing when using the online editions - https://ttlc.intuit.com/community/printing/help/how-do-i-print-and-mail-my-return-in-turbotax-online...

If you have taxes owed on the 2018 return then include a copy of the first rejection email you received when mailing the federal tax return so that you will not be penalized for filing after the due date if you filed an extension request.

[jlboeche]

     My 2018 taxes were filed 10-15, with correct 2017 AGI, but rejected.  I filed late this year, so I tried using zero.  Now I am stuck in a loop that won't let me get back to file.  You already have my state filing fee.  I have a refund coming for both IRS and CA state.  What to do?

[Dralba13]

Is turbo tax customer support still up and live by phone to help with this matter?

[DoninGA]

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@Dralba13 wrote:

Is turbo tax customer support still up and live by phone to help with this matter?

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TurboTax support is open from 5am to 5pm Pacific time, Monday through Friday

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

[Deante1234]

Did not file

[Jasmine9]

I need help I need I don't know how to fix it

[MichelleLO]

@Jasmine9, can you please explain what you need help with?

[Nyianna13]

I used Turbo Tax the last 3 years and my phone was stolen , so i had to make up a new password and and account to my gmail cn someone call me so i could get my taxes filled out Thank Uou

[ChondelLO]

No longer have access to your email address or phone number and can't access your account? Update your info in the form by clicking the link below.

Account Recovery Request for your TurboTax Account

[bootsrb]

asking for Susie s income.she got money from retirement .does she put that last as part over  year agi

[KatrinaLO]

The IRS requires your 2018 AGI to verify your identity for e-filing. If you're paper-filing your return, you won't need your AGI because those are manually processed.

The best place to get last year's AGI is from the 1040 form you filed for 2018. Look on page 2, line 7. If you filed a 1040NR, it'll be on line 35. You won't find your AGI on your W-2 or 1099 form because those forms don't take into account over a dozen above-the-line deductions that go into calculating your AGI.

Please follow the instructions below on locating your AGI:

https://ttlc.intuit.com/community/agi/help/how-do-i-find-last-year-s-agi/00/25947

See below for steps to correct your AGI on your return:

https://ttlc.intuit.com/community/agi/help/where-do-i-correct-my-agi-in-turbotax-online/00/26311

[Brianfitz21]

I cant remember the pub number and both times put in agitation and it was wrong. Now what?

[TiffanyL]

If your return was rejected due to the AGI not matching IRS records, you can use the link provided below for assistance on how to correct it:

E-file rejected due to AGI not matching IRS records