Rejected efile

Forum|Forum|4 years ago
February 3, 2022
3 replies
7 views

Responders, please read carefully. I have purchased turbotax deluxe from Amazon. Did my taxes. My name first as always. Been doing my own taxes for 40 years now. Married file jointly, my name first!! Tried to efile, was rejected. Your software says the IRS cannot identify Renee (spouse) and please enter her correct AGI. The AGI is correct. Yes, I know where to find it. The trouble is your software should be sending the electronic filing under MY name. Then the IRS would find the AGI is a match. Why is the software putting her first when I try file?

xmasbaby0

Level 15

Since you filed jointly for 2020 the AGI is the same for each of you. You literally have to type in that same number twice--once for each name.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

vonpowell

Level 2

I am having the same issue. We are filing as Married Filing Jointly. I am listed first and my spouse second. All our personal information is correct (name, SSN, address, Filing Pin) and consistent with previous filings. After filing, I got a rejection notice (via text) from the IRS. When I look under "Check E-file Status," the message is "The IRS Couldn't Confirm (Spouse's) Identity."

I have put in the correct 2020 AGI. Rejected again.

On the advice of a TurboTax specialist, I entered my wife's AGI. Rejected again.

On the advice of a TurboTax specialist, my wife obtained an Identification Protection Pin. I entered it and re-filed twice, once with our total AGI and once with my wife's AGI. I was rejected twice.

Are there any other proposed solutions out there?

TGoldn2

Level 2

RUN!!! Find any other method to file tax other than Turbo. It is a scam!!

vonpowell

Level 2

Though the problem I am having is disappointing, I have 30 years of good experiences with Turbo Tax. I certainly am not ready to call Turbo Tax a scam. My hope is to get an answer to why the IRS is repeatedly rejecting the e-file.

jaymifawn

Level 2

Why was my state tax rejected

mesquitebean

Level 15

@jaymifawn wrote:
Why was my state tax rejected

Did you previously efile the Federal return, and if so, was it accepted? If the Federal return was rejected, the state return will also be rejected.

Otherwise, more info will be needed to see if someone is familiar with your situation. There are over 40 state tax agencies. You need to name the state, and what is the rejection error code or message?