You didn't file my taxes, I want my money back please

[xmasbaby0]

TurboTax never files your tax return.  YOU file it by gong through the FILE section and clicking a big orange button that says "Transmit my returns now"   OR you file it by printing, signing, and mailing it.  TurboTax cannot do either of those things for you.

And--if you e-file you have to pay attention to the emails they send you after that which tell you if the return was accepted or rejected.  If the IRS rejected it, you have to follow up and fix it to re-file, or mail it.

[randallw85]

I went through the whole thing only to be stopped because I couldn't pay state all at once. Sorry, I didn't mean TurboTax didn't file them for me, just didn't let me finish and file. 

[mesquitebean]

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@ randallw85 wrote:

I went through the whole thing only to be stopped because I couldn't pay state all at once. Sorry, I didn't mean TurboTax didn't file them for me, just didn't let me finish and file. 

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What all did you do?   Did you file anything at all?   i.e., did you successfully efile the Federal return by itself, but didn't efile the state return because you had state taxes due that you couldn't pay?  Or did you not file anything?

If you filed the Federal previously by itself, are you wanting to now efile the state return without paying the state tax due and choose to pay the state taxes due later?  If so, we may be able to tell you how to do that.    TurboTax cannot force you to pay the state tax due at the time of filing.

Do you intend to pay later by check, or pay electronically at the state website (if your state allows), or do you intend to set up an installment plan with your state (if it has such a plan)?

[randallw85]

I filled everything out and went to finish and file, set up payment stuff for federal, then it wouldn't go passed state unless I payed all up front. I wanted to set up an installment with both, but it wouldn't let me with state. It didn't finish either. 

[mesquitebean]

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@ randallw85 wrote:

I filled everything out and went to finish and file, set up payment stuff for federal, then it wouldn't go passed state unless I payed all up front. I wanted to set up an installment with both, but it wouldn't let me with state. It didn't finish either. 

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This is a user community forum, not a direct route to TurboTax Support.

Sorry, I'm a fellow user, and I don't know anything about state installment plans.   Did the TurboTax program offer such?  They may have to be set up separately with the state; I don't know.

 I don't know if you want to file both returns and pay the state taxes later (likely late with penalty) or if you want a product refund like you originally asked.    To file a state return without paying the state taxes due,  you would indicate that you intend to pay the state taxes by "check."   That at least lets you get past that section and continue on to efile.   Then you can later pay by a different method of your choice outside of TurboTax or check with the state about installment plans.     With that approach, you'd likely receive a late payment penalty, but not a late filing penalty if efiled/postmarked today.    Otherwise, if not timely filed, there can be late filing penalties and late payment penalties.   Some states also allow one to pay taxes electronically at their websites.

If you need additional help with your situation, ask about how to get a state installment plan, or if you want to ask for a product refund like your original question stated, here's how to reach TurboTax Support.    Unfortunately, this is their busiest day of the year, so wait times may be significant.

Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days.

FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Or use this contact form:
https://support.turbotax.intuit.com/contact

[33612]

I want to know if you efiled my 2020 tax return

[xmasbaby0]

@33612 Did you e-file?  Did you click a big orange button that said “Transmit my returns now?”

When you e-file your federal return you will receive two emails from TurboTax.  The first one will say that your return was submitted.  The second email will tell you if your federal return was accepted or rejected.  If you e-filed a state return, there will be a third email to tell you if the state accepted or rejected your state return.

First, check your e-file status to see if your return was accepted: 

https://turbotax.intuit.com/tax-tools/efile-status-lookup/

If the IRS accepted it, what does it say here?  

https://www.irs.gov/refunds         

  Or does your account say “Ready to Mail?”

Note:  If it says “Ready to Mail” or “Printed” that means YOU have to mail it yourself.  TurboTax does not mail your tax return for you.

[33612]

Did you efile my 2020 tax return?  IRS says they don't have any info about my return.

[xmasbaby0]

@33612 The IRS refund site is no longer showing information for 2020 refunds.   The system has switched over to only show information for 2021 refunds.   So it will say there is "no information" if you are looking for 2020.  And TurboTax does not not file your return.  YOU have to file it yourself by clicking a big orange button that says "Transmit my returns."   if you did not do that then you did not file.   Look in your account----does it say "accepted" for your 2020 return?   If it says anything else, like "printed" or "ready to mail" or "rejected" then your return was not filed.   In that case you have to print it, sign and mail it now.  it cannot be e-filed.

If it says accepted, then sadly your 2020 return is still among the millions of 2020 returns that are caught up in the backlog at the IRS.   TurboTax does not get any information from the IRS after you file your return.

To call the IRS:IRS:  800-829-1040  hours 7 AM - 7 PM local time Mon-Fri

Listen to each menu before making the selection.

First choose your language. Press 1 for English.

Then do NOT choose the first choice re: "Refund", or it will send you to an automated phone line.

Instead, press 2 for "personal income tax".

Then press 1 for "form, tax history, or payment".  

Then press 3 "for all other questions."

Then press 2 "for all other questions."  It should then transfer you to an agent.

TAX ADVOCATE

At the following IRS website, find the USA map and click on your state, and it will give you the number of your area's IRS Taxpayer Advocate.

http://www.irs.gov/uac/Contact-a-Local-Taxpayer-Advocate

Also see this article for more info on how the Taxpayer Advocate Service works::
http://www.irs.gov/taxtopics/tc104.html

[Drucifur7]

no taxes filed?

[DoninGA]

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@Drucifur7 wrote:

no taxes filed?

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Did you e-file your tax return and was it accepted?
Only the IRS and your State control when and if a Federal or State tax refund is Approved and Issued.

You complete your tax return by finishing all 3 Steps in the File section. In Step 3, to e-file your tax return, you must click on the large button labeled "Transmit my returns now".

After completing the File section and e-filing your tax return you will receive two emails from TurboTax. The first email when your tax return was transmitted and the second email when the tax return has either been accepted or rejected.

Note - Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund.  Only the taxpayer listed on the tax return can obtain the status of a tax refund or a tax return.

To check the status of an e-filed return, open up your desktop product or log into your TurboTax Online Account. You can find your status within the TurboTax product.
If accepted by the IRS use the federal tax refund website to check the refund status - https://www.irs.gov/refunds
If accepted by the state use this TurboTax support FAQ to check the state tax refund status - https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

After the tax return has been Accepted by the IRS (meaning only that they received the return) it will be in the Processing mode until the tax refund has been Approved and then an Issue Date will be available on the IRS website.
See this IRS website for federal tax refund FAQ's - https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

[jlcoffinberger1]

TurboTax is saying I didn’t file my return but I got a verification that it was received 

[jlcoffinberger1]

TurboTax says not file but I received a verification that it was received 

[xmasbaby0]

@jlcoffinberger1 You might be looking in the wrong account if you  are seeing in TT that the return was not filed.   If you know that the return was e-filed and accepted---and you received an email saying it was accepted, then you can track your refund on the IRS site.

Many people have multiple TT accounts and forget how to access them.  Log out of the account you are in now.

Account recovery

https://myturbotax.intuit.com/account-recovery/

https://ttlc.intuit.com/questions/1901535-forgot-your-turbotax-online-user-id-or-password

Or did you use the desktop version of TurboTax?  If so, the files are on your own hard drive or any backup device you used like a flash drive.

https://ttlc.intuit.com/questions/1901486-how-many-turbotax-accounts-do-i-have

https://ttlc.intuit.com/questions/1901535

https://ttlc.intuit.com/questions/1901659-find-your-tax-data-file-in-mac

https://ttlc.intuit.com/questions/1900721-find-your-tax-data-file-tax-file-in-windows

First, check your e-file status to see if your return was accepted: 

https://turbotax.intuit.com/tax-tools/efile-status-lookup/

Once your federal return has been accepted by the IRS, only the IRS has any control.  TurboTax does not receive any updates from the IRS. Your ONLY source of information about your refund now is the IRS.

You need your filing status, your Social Security number and the exact amount  (line 35a of your 2021 Form 1040) of your federal refund to track your Federal refund:   

https://www.irs.gov/refunds

To track your state refund:    

https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

https://ttlc.intuit.com/questions/1901548-why-do-some-refunds-take-longer-than-others

If you chose to have your TurboTax fees deducted from your federal refund, that will take some extra time, while the third party bank handles the refund processing.

https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions