We cannot provide any information about your refund. You must wait at least 24 hours after you get the acknowledgement e-mail that your tax return was received by the IRS

[AkinaLO]

You can try calling the WMR automated hotline instead: 1-800-829-1954 or visit the IRS website.   

Some tax returns can disappear from WMR while they are being processed.   

Please see below.   

Why is there no record of my return at Where's My Refund ...  

Here's a refund article.  

What if my IRS refund is taking longer than 21 days?

[jokeskankill]

If child support took my refund are they also gonna take the corona virus check as well? It makes no sense to me i pay my child support monthly and i have had 100% custody for 9 years now and the court nor the child support dep have done anything to help me or my kid get any type of support and now there just gonna take my taxes and this too now its only because im a hispanic bald headed male. Im not even the defendant in this case and i swear to god they had a warrant out for my arrest. My last case the judge and the D.A recommended my sentence to be released on time served then my own lawyer told me im gonna ask for you to get 30 more days because i think it will serve you well.. OMFG.i am not making this up i gave up on looking for help. Now who cares about this check that never going to get to me 

[jokeskankill]

Ooops sry i thot i was posting that up

[Oran90]

I was accept on march 4 2019 still not tax refund. The irs website saying they can't provided me with any information about my refund. Then irs2go says entering the wrong information

[AmyC]

The IRS website and app are only for current year returns. You are not able to use them for a 2019 return. Since you are certain you were accepted and not rejected, you need to call the IRS as 800-829-1040.Don't push buttons and get to a human being.

@Oran90

[01 14 1960]

I've been accepted by irs but when I go to check my refund on irs.gov where's my refund it keeps coming back we can not provide any information on you're refund is this a problem

[AkinaLO]

It can sometimes take a few weeks to be approved. Most refunds are issued within 21 calendar days of acceptance. This will provide you with more information.

My return is accepted but still not approved. Is there a problem? Should I be worried? 

[wwu102]

I e-filed my 2020 tax on Feb 23rd, 2021, and get accepted email from Turbotax. However,  I went into Where's My Refund on Mar 1st, 2021, I got

"We cannot provide any information about your refund. Be sure to:

. Verify your filling date.

. check with your tax preparer or tax software provider, or

. verify your received your electronically filed acknowledgement email"

I went  into Where's My Refund this morning again, the information was changed to:

"We cannot provide any information about your refund. You must wait at least 24 hours after you get the acknowledgement e-mail that your tax return was received by the IRS"

And I also went into my IRS transaction account. and I got the following:

"Your 2020 Tax Return Has Not Been Processed.

Turbo tax admin, please tell me what was happen?

Thanks

[cosgirl16]

Mine has been saying that for weeks now, it told me accepted through TurboTax on February 10th. I only filed for my stimulus that I didn’t receive, but they claim it’s all considered the same. I haven’t been able to reach a live person at the IRS, it’s all automated. Does anyone have a number to reach them directly? Also, I haven’t received any letters stating that there was a mistake, so I really don’t know what’s going on. Some answers would be nice! 

[Shrimpluv40]

I'm having the same problem. I filled and it said everything looks good. So when i go to check it the status of my refund. We cannot provide anything. And I know all my information is correct

[TiffanyL]

If you e-filed, make sure the return was e-filed successfully and accepted:

• Re-check your e-file status
• Make sure to enter the federal refund amount without the state refund, less any TurboTax fees if you chose to pay any fees out of the refund.
• If you are married filing jointly try using the Social Security Number for the name that appears first on the return. 

If you have already tried the above on the IRS WMR website, you can check the status of your refund by calling the IRS directly.

Please see the below Turbo Tax FAQ for additional information: Why is there no record of my return at Where's My Refund (WMR)

[collinstax3]

I'm having the same problem.

I filed my 2020 1040 through TurboTax on March 24, 2021.
I got an email from Turbo Tax later that day stating that my Federal Return had been accepted by the IRS.
I also got an email from Turbo Tax later that day that my State return had been accepted by my State.
The State has since processed by State tax return. But the IRS Where's My Refund site can't identify that I even filed a return.
I filed as married filing jointly, and on the Where's My Refund site I entered my SSN as the top listed filer on the return.
I checked the box that my filing status was married filing jointly.
I had no fees owed for filing, I simply have a refund.
I entered the federal refund amount, and nothing else.
Nothing on the Where's My Refund site is supposed to be any more difficult than that, and it never has been before.
But when I submit that information on the Where's My Refund site it says it can't locate my return and asks if I am sure that I entered all of the information correctly, so I go back and re-enter the information correctly again.
It gives the same response that it can't locate my return and asks if I am sure that I entered all of the information correctly.
It asks what date I filed and if I filed electronically or by paper.
I enter that the filing date was March 24, 2021 and that I filed electronically and then hit submit.
I then get a screen telling me that they cannot provide any information about my refund and that I must wait at least 24 hours after I receive the email acknowledging that the IRS received my return.
I received the email from Turbo Tax on March 24, 2021 stating that the IRS had accepted my federal return.
Today when I logged in and had this experience is April 5th.
Both the clock and the calendar establish that April 5th is more than 24 hours after March 24th.
So, WTF?
Is there a way to even know that the IRS really received my return?
And what do I do from here to get it processed and get my refund???
Why is Turbo Tax sending me emails saying that my Federal return has been accepted by the IRS and weeks later the IRS Where's My Refund website still thinks I never filed anything, apparently.
And why can't I just ask a Turbo Tax agent these questions directly?  (H&R Block's "help center" link in their software takes you to a direct line chat with an H&R Block employee who helps walk you through crap like this.)
I instead used Turbo Tax and am left not knowing what to even do next to get my return found by the IRS, or processed, or receive my refund.
I'm at a total loss.
But any help would be very appreciated!

[collinstax3]

And no, nothing at the link above from Tiffany turns out to be applicable, because my return isn't pending (it's supposedly "accepted" since March 24th, according to Turbo Tax); it isn't an amended return, I didn't enter an incorrect social security number or an incorrect filing status or an incorrect refund amount (I entered solely the federal refund dollar amount identified on my 1040), my return wasn't filed in late January or early February when the IRS is just overwhelmed, or anything else identified within the link that Tiffany posted above, which might resolve other filers' problem, but is not applicable in resolving mine.

(I also have 5 other family members who all filed the same day using H&R Block and all of theirs have shown up on the Where's My Refund site as trackable since at least the day after they received notice that the IRS had received and accepted their return. They don't have their refunds yet because it hasn't even been 14 days since filing. But they at least can see true confirmation that the IRS does, in fact, have their returns and is processing them. And the fact that theirs were all filed the same day as mine tells me that the hold up with my return isn't that the IRS was just flooded with returns and for some reason could locate their returns immediately as having been filed but not mine even 12 days after filing.)

So how can I know that the IRS really ever received my Federal return?

[SForrestLO]

@collinstax3

Once you receive notification your return was accepted, you will have to check with the IRS. 

Since Turbo Tax will not have the status of your refund, continue checking the Where’s My Federal Refund tool for updates. Updates are made daily, usually overnight.

What does pending mean?

Please use this link to track your refund from the IRS

Tax Season Refund Frequently Asked Questions

[collinstax3]

Is there any way for Turbo Tax to mistake that the IRS received and accepted a return? Or is it just absolute that if Turbo Tax indicated it was accepted by the IRS that the IRS genuinely got it.

I can fully understand that the IRS is the only party who can give updates or answers once it's in their hands. I just want to be sure that it really did make it to them, especially before getting caught in a phone hold hell with one of their 45 minute or 2 hour wait times on the phone. (Their Where's My Refund hotline at least is not a place that sticks you on hold or through a bunch of phone trees. But the hotline also only gives the same information as the website.  And so I know that any meaningful contact with them beyond the WMR site is going to require a long day of available time I prefer to avoid if there's any chance something is repairable on Turbo Tax's side, such as just ensuring that the IRS really did receive and accept the return.)