Verification of Non-Filing - But I Filed!

[ab-cd-ef-gh]

I *thought* I had filed my 2018 tax year taxes in April 2019. I mean, I got a receipt from TurboTax. I have a tax return (that I can still download from TurboTax!).

But then when I tried to file this year, it asked that I confirm my Adjusted Gross Income from 2018. So naturally, I look it up on the prior-year return from TurboTax and put that in. My e-file gets rejected!

So, I look it up on the IRS website and while I can download my 2016 and 2017 tax year returns, I can't download my 2018 tax year returns. It says "We received a request dated March 30, 2020 for verification of non-filing of returns for the above tax period or periods. We have no record of a filed Form 1040, 1040A, or 1040EZ using the above Social Security Number. You can consider this letter a verification of non-filing." The "Tax Periord or Periods" is "December, 2018".

So, did I or did I not file my taxes? I'm so confused!

[DoninGA · Accepted solution]

If your tax return continues to be rejected with the 2018 AGI then enter a 0 (zero) for the AGI and e-file again.

If this is also rejected then you will have to print and mail the tax return.

See this TurboTax support FAQ for printing a tax return for mailing - https://ttlc.intuit.com/community/printing/help/how-do-i-print-and-mail-my-return-in-turbotax-online...

Paying the TurboTax account fees does not file your tax return.

To access your current or prior year online tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show.  Click on 2018

What is the status of the federal tax return?  If the status is anything but Accepted then the tax return was not e-filed.  If you did not print and mail the federal tax return then the return was never filed.

Click on Download/print return (PDF)

A 2018 tax return can only be printed and mailed, it cannot be e-filed.

Print, sign, date and mail the tax return to the IRS.  Include with the mailed return any forms W-2 and 1099 which have taxes withheld.  Go to this IRS website for mailing addresses - https://www.irs.gov/filing/where-to-file-paper-tax-returns-with-or-without-a-payment

There are no penalties for filing a tax return after the due date if filing for a tax refund or there are no taxes owed.

See this TurboTax support FAQ for accessing prior year online tax returns - https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-access-my-prior-year-return/01/270...

[Deana Ward]

Having trouble verifying that my 2019 taxes were filed electronically

[mike91]

I have the same problem. My return was e-filed and "Accepted" according to TurboTax. I got the email, the text message and I even just checked my account again: "Federal return accepted 04/16/20".

When I log into the "Where's my refund?" tool with my refund amount (more than 0), I get the "still being processed message".

It gets weird when I log in to the IRS transcripts page. There, for 2019 I see a "Verification of non-filing" letter for 2019.

[SusanY1]

The transcript tool typically takes a few weeks after your return is fully processed before it will show that your return has been received and filed before you will see an update there.  Since your return is still processing, it is normal for your transcript to show that you haven't filed yet.  The verification of non-filing letter will remain until your return is fully processed and posted to your transcript. 

Also, many things are still delayed (as I am sure you know) and also we are getting some reports the last few days of some strange things happening with IRS systems as workers return to offices and things are coming back online so don't get too alarmed if you check back in a few days and see even stranger things.  Progress is being made and hopefully that refund will get to you sooner rather than later! 

[rouxbz]

Same here. I check today and I have a non filer. And I’m so pissed. I totally sincerely understand the pandemic slowed everything down. I get that. But i filed before it all happened and was well in the window to receive info or anything before irs closed. But turbo tax deducted my bank account already and it just irritates me more. 

[Deana Ward]

I filed with turbo tax for free on March 26th. I received a confirmation number with no charge for filing fed or state. I'm surprised  they can't provide me any info for my filing.. I'm just chalking it up to unexperienced people.  IRS  offices are beginning to open and I paper mailed so I expect it to probably be another couple months for irs to process. Frustrating I know.  

[H8Intooit]

mike91

New Member

‎June 16, 2020 8:55 AM

 

I have the same problem. My return was e-filed and "Accepted" according to TurboTax. I got the email, the text message and I even just checked my account again: "Federal return accepted".

When I log into the "Where's my refund?" tool with my refund amount (more than 0), I get the "still being processed message".

It gets weird when I log in to the IRS transcripts page. There, for 2019 I see a "Verification of non-filing" letter for 2019.

[H8Intooit]

I have the same problem. My return was e-filed and "Accepted" according to TurboTax. I got the email, the text message and I even just checked my account again: "Federal return accepted".

When I log into the "Where's my refund?" tool with my refund amount (more than 0), I get the "still being processed message".

It gets weird when I log in to the IRS transcripts page. There, for 2019 I see a "Verification of non-filing" letter for 2019.

[Ebony82]

Did you receive your return? Did you have to do anything? I am showing the same thing but can’t contact the IRS.

[nrashied]

Thank you so much. I, like many others am still struggling financially due to the delay but this helps a little. 

[alexander-crowel]

Hi @SusanY1, I apologize if this is a little late, but I'm still experiencing the same issue as OP over here. I efiled in 2019, and was confirmed by TurboTax. but I never got my refund for 2019. 

Come 2020 and I was told my AGI was incorrect, and I had to file by mail so I did. I got some of my state income taxes back, but not my federal returns, and I still havent received my fed 2019 returns yet either.  I just check my transcripts from both 2019 and 2020 and the IRS says I have no record of a processed tax return for either of them, but i ABSOLUTELY filed. 

I'm aware the pandemic has caused issues but this has been over a year now since my 2019 return, and they aren't processing my 2020 return either and I have no way to contact them, what do I do? 

[xmasbaby0]

@alexander-crowel 

DELAYED FEDERAL REFUND FOR 2019  TAX RETURN

There have been a lot of delays for 2019  federal refunds.  Did you mail your return or e-file?

If you mailed it:

MAILED RETURNS

If  you mail a tax return (or a payment) to the IRS, it is a good idea to use a mailing service that will track it like UPS or certified mail so you will know it was received.

When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s. 

TurboTax will not know anything about your mailed return, and will continue to show “Ready to Mail” on your account.  TurboTax will not know that you put your tax return in an envelope and took it to a mailbox.  TurboTax does not get updates on mailed  (or e-filed) returns.

The IRS refund site is only showing information about 2020 refunds now so it will not show anything about your 2019 refund.

Or......

Did you e-file?  Did you click a big orange button that said “Transmit my returns now?”

When you e-file your federal return you will receive two emails from TurboTax.  The first one will say that your return was submitted.  The second email will tell you if your federal return was accepted or rejected.  If you e-filed a state return, there will be a third email to tell you if the state accepted or rejected your state return.

Does your TT account say that your return was accepted?  Or does it say something else—like “rejected”, “printed” or “ready to mail?”  If it does not say accepted then it was not filed unless you put it in an envelope yourself and mailed it.

 TurboTax does not mail your tax return for you.

If your e-file was accepted:

The IRS refund site only displays information about 2020 refunds now, so you will not see any information there about your 2019 refund.

If you chose to have your fees deducted from your federal refund:

Santa Barbara Tax Products Group, LLC  (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction. 

You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com 

https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service

To call the IRS:IRS:  800-829-1040  hours 7 AM - 7 PM local time Mon-Fri

Listen to each menu before making the selection.

First choose your language. Press 1 for English.

Then do NOT choose the first choice re: "Refund", or it will send you to an automated phone line.

Instead, press 2 for "personal income tax".

Then press 1 for "form, tax history, or payment".  

Then press 3 "for all other questions."

Then press 2 "for all other questions."  It should then transfer you to an agent.

TAX ADVOCATE

At the following IRS website, find the USA map and click on your state, and it will give you the number of your area's IRS Taxpayer Advocate.

http://www.irs.gov/uac/Contact-a-Local-Taxpayer-Advocate

Also see this article for more info on how the Taxpayer Advocate Service works::
http://www.irs.gov/taxtopics/tc104.html

And for 2020:

To check on regular tax refund status via automated phone, call 800-829-1954. (This line has no information on Economic Impact Payments.)

https://www.msn.com/en-us/money/personalfinance/where-is-my-damn-irs-tax-refund-new-answers-emerge-a...

TurboTax gives you an estimated date for receiving your refund based on a 21 day average from your date of acceptance, but it can take longer.  “21 days”  is not a promise from TurboTax or the IRS.   Many refunds are taking longer during the pandemic.  The IRS is backlogged —-they are still trying to process millions of 2019 returns; they received millions of e-filed on the day they opened for 2020 returns, and now they are burdened with sending out another round of stimulus checks.   

Some delays are resulting from incorrect amounts that folks entered for stimulus checks they received.   Many people have been confused by the recovery rebate credit and completed it incorrectly.  The IRS may delay your refund while they cross-check to see what you received.  Some refunds are delayed because of the tax law changes that went into effect recently.   If your return has unemployment or the premium tax credit on it, that may be delaying it.

First, check your e-file status to see if your return was accepted: 

https://turbotax.intuit.com/tax-tools/efile-status-lookup/

Once your federal return has been accepted by the IRS, only the IRS has any control.  TurboTax does not receive any updates from the IRS. Your ONLY source of information about your refund now is the IRS.

You need your filing status, your Social Security number and the exact amount  (line 34of your 2020 Form 1040) of your federal refund to track your Federal refund:   

https://www.irs.gov/refunds

To track your state refund:    

https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

https://ttlc.intuit.com/questions/1901548-why-do-some-refunds-take-longer-than-others

If you chose to have your TurboTax fees deducted from your federal refund, that will take some extra time, while the third party bank handles the refund processing.

https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

https://ttlc.intuit.com/questions/2840013-does-accepted-mean-my-refund-is-approved

https://ttlc.intuit.com/questions/2724106-my-return-is-accepted-but-still-not-approved-is-there-a-pr...

From this IRS website - https://www.irs.gov/newsroom/irs-operations-during-covid-19-mission-critical-functions-continue

As of May 15, 2021, we had 300,000 individual tax returns received prior to 2021 in the processing pipeline. Including current year returns, as of May 15, 2021, we had 16.4 million unprocessed individual returns in the pipeline. Unprocessed returns include those requiring correction to the Recovery Rebate Credit amount or validation of 2019 income used to figure the Earned Income Tax Credit (EITC) and Additional Child Tax Credit (ACTC). This work does not require us to correspond with taxpayers but does require special handling by an IRS employee so, in these instances, it is taking the IRS more than 21 days to issue any related refund. If, as a result, a correction is made to any RRC, EITC or ACTC claimed on the return, the IRS will send taxpayers an explanation. Taxpayers are encouraged to continue to check Where’s My Refund? for their personalized refund status and can review Tax Season Refund Frequently Asked Questions.

[DANIKYLE]

Same here! We filed with turbo. Says our efile was accepted 5 months ago!! Now irs says we didn't file and we have same verification letter for non filers! Yet turbo took their fees out of bank acct of $190. I am tempted to file again directly thru irs. And make huge complaints 

[garystevens]

I filed my 2019 and 2020 taxes with turbo tax but when I try to open my returns, Turbo Tax askes me to start the return from scratch.  It seems Turbo Tax does not have the returns.  I got verifications that taxes were received, though.  What's up?

[DoninGA]

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@garystevens wrote:

I filed my 2019 and 2020 taxes with turbo tax but when I try to open my returns, Turbo Tax askes me to start the return from scratch.  It seems Turbo Tax does not have the returns.  I got verifications that taxes were received, though.  What's up?

---

You have to sign onto your online account using the exact same User ID you used to create the online account.

Close all TurboTax windows on your web browser (including this one).  Copy and paste the account recovery website link onto a new web browser window and run the tool.

Use this TurboTax account recovery website to get a list of all the User ID's for an email address.  Run the tool against any email addresses you may have used - https://myturbotax.intuit.com/account-recovery

If none of the user ID's received will access your account, then use the option shown in blue on the account recovery website, "Try something else"

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created.  TurboTax does not store online any returns completed using the desktop editions.

To access your current or prior year tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show.  Click on the Year and Click on Download/print return (PDF)