Rejected taxes

[Krissy2]

My federal was accepted , but state was not . I can't figure out how to fix the issue .

[AkinaLO]

Please follow the instructions below to fix your rejected return.

How do I fix a rejected return? - Community

[CyndiB 789]

My birthday didn't match. 

[CyndiB 789]

It rejected my status referring to my birthday. I only have one birthday that I know of. 

[AkinaLO]

Please call support to help you with troubleshooting your rejected return.

What is the TurboTax phone number? - Community

[jordan2333]

I dont understand what do mean??

[BrandiLO]

@jordan2333, I do not see that you have posted a question. If you need assistance, please feel free to respond to this post.

[deshayne3]

Last year filed with TurboTax but had a diffferent phone number and email address can’t pull up 2018 to get AIG  tried to recover but having a hard time

[CarissaM]

Please follow the instructions here to contact customer service. 

[xxxaaronxxx]

Irs rejected bc I tried filing through HR block and they needed ID verification and I couldn't get it done through them. So I used turbo tax and did ID verification and now they are rejecting bc I already filed through HR block. What do I do?

[56Aa1234567]

What if the agi is forgotten

[WMRWJR]

I submitted my taxes and they were rejected. The error message received was "the primary taxpayer's AGI or Self-select PIN from last year does not match IRS records". Both are correct however. How can this be resolved.

[VolvoGirl]

When did you file 2018? If it was late in the year try putting in zero for the AGI. And see, https://ttlc.intuit.com/community/rejections/help/what-if-i-entered-the-correct-agi-and-i-m-still-ge...

If your spouse died during 2019 there is a problem efiling and you will have to mail your return

How to correct the AGI
https://ttlc.intuit.com/community/agi/help/where-do-i-correct-my-agi-in-turbotax-online/00/26311

If you can’t get it to efile you will have to print and mail it.
How to mail a return from the Online version
https://ttlc.intuit.com/community/printing/help/how-do-i-print-and-mail-my-return-in-turbotax-online...

Be sure to attach copies of your W2s and any 1099s that have withholding on them.  You have to mail federal and state in separate envelopes because they go to different places.  Get a tracking number from the post office when you mail them for proof of filing.


For AGI Reject code 031
https://ttlc.intuit.com/community/rejections/help/e-file-reject-ind-031-04-or-ind-032-04-the-agi-or-...

[Tfollo1981]

I dont know why my federal and state taxes were rejected. Can you help?

[DoninGA]

---

@Tfollo1981 wrote:

I dont know why my federal and state taxes were rejected. Can you help?

---

The email you received from TurboTax tells you why the federal tax return was rejected.  What does it say?