Question about refund advance

[denesha2520]

Yea the number ‭is (888) 285-4169‬ for the Turbo Tax Card representatives and just be advised they are getting a lot of calls I was waiting for them to pick up for a lil over 30 minutes so just put phone on speaker while u wait lol. 

[Danlucas]

Last night when I did taxes it said I qualified for 250 advance. I got an email saying my refund has been accepted but nothing about the advance please cal [phone number removed] or e mail [email address removed]

[BrandiLO]

We are not able to call you or email you. One hour after the return is accepted, you should get the temporary card information via email (please check your Inbox/Junk/Spam folder) which then has to be set up with an online account. The temporary card number is what you use to set up the account. Please check your inbox and junk/spam folder for the temporary card information. If you need more assistance, please click here for instructions to contact customer care.

[Slarange]

What good is the temporary card when they don’t even work?

[Scottkendra222]

So it said i was approved while filing my taxes and all my returns have been accepted. But got an email saying i wasnt approved right after i filed does this mean i am or not approved.. All my returns just got accepted today will i still get my rapid refund or no??

[DonnaLO]

If you qualify for a Refund Advance and are approved for the Turbo Visa Debit Card, you’ll be notified by email within one hour of e-filing your return, of the approved amount.

 You will be provided with instructions on how to set up your Turbo Card Account.   If you received a Refund Advance last year, you will need to create a new account to see your Refund Advance funds for this year.   You won't see the funds if you log in with the account you made last year.

 Once your online account is set up, then you must wait for the IRS to accept the return you have e-filed to them.  Within 48 hours of your return being accepted by the IRS, your advance funds will be deposited and available for spending online using a temporary card, while you wait for the physical card to arrive 5-10 business days  after IRS acceptance.

  The rest of your refund (minus any TurboTax fees) will be loaded on the same Turbo Card as your Refund Advance, typically within 21 days from IRS acceptance. You’ll be able to spend the money anywhere Visa is accepted in the U.S. This includes physical and online stores.

If you created a Turbo Visa Debit Card online account and have funds available but you’re unable to use your temporary card number for online purchases, call us toll-free at (888) 285-4169.

Here is more information about the Refund Advance process:

https://ttlc.intuit.com/community/refunds/help/about-the-refund-advance-application-process/00/25557

Here is more information about the Refund Advance Temporary Card

 https://ttlc.intuit.com/community/refunds/help/about-the-refund-advance-temporary-card/00/27511

[Scottkendra222]

This still dosent answer my question it says i was approved for 750 when filing then after i filed it said i was approved? Does this mean i am approved or not? My returns got accepted today

[ChondelLO]

You will not receive a final decision of whether you are approved for the Loan until after you file your taxes and the IRS accepts your return. If you qualify for Refund Advance and are approved for the Turbo Visa Debit Card, you’ll be notified by email of the approved amount and you’ll be able to start spending online, typically within 48 hours of the IRS accepting your return.

About Refund Advance - Community

[Scottkendra222]

So when i filed it said i was approved for 750 and then got an email about an hour later saying i wasn't approved after i filed.. My returns all wore accepted by today.  So do i wait 48 hours to see if i get an email of approved amount?? 

[NashayLO]

You should receive your Refund Advance loan, typically within 1 hour of the IRS accepting your e-filed tax return. However, it can take up to 48 hours. 

When your Refund Advance funds are ready you'll receive an email with a virtual Turbo® Visa® Debit Card that you can use to make purchases online. Please keep an eye out for that email, for more information.

Please see this Turbotax FAQ for more information, https://ttlc.intuit.com/community/refunds/help/about-receiving-your-refund-advance/00/27510

[Scottkendra222]

So am i waiting to see if i got approved? I got approved when filing then a email stating i wasnt, am i waiting 48hours to see if i was accepted for a loan or did it just say i was and then wasnt??? All my returns wore accepted by today so am i approved or not?

[TerukoL]

The email you received should have included the reason why you were not approved. Your approval is based on the size of your federal refund and your tax information, along with other factors. You may not receive the Refund Advance if one of these factors doesn’t meet the qualifying standards of the lender.

Please check your junk/spam folder in your email. The sender will be 

turboprepaidcard@email.turboprepaidcard.intuit.com.  If you cannot locate it after checking your junk mail folder or are having trouble creating an account or logging into your Turbo Prepaid Card online account, call toll-free at (888) 285-4169. 

Please click the TurboTax help link, listed below, to learn more about the Refund Advance process. https://ttlc.intuit.com/community/refunds/help/about-the-refund-advance-application-process/00/25557

[Scottkendra222]

It didn't give me a reason, so you guys let people believe they are approved and then take it back? I needed this loan, thats why i filed with you guys and got the turbo card &everything just so i could get an advance. So im not approved then? After stating i was with no reason to why im not now? Or am im waiting 48hours for a final decision, all my returns wore accepted by today....

[Gavinsmom0805]

I was approved for 2000 and was approved for the card. I even received the card before the irs even accepted my return. I have the emails to prove it. They sent one saying the card was being printed, one saying it was on its way...and then at least 3 telling me not to forget to finish setting my turbo card up. All of this before the irs even started accepting returns. Then at almost the same time I received the email saying my return has been accepted by the irs, I also received one from Green Dot saying that even though I wasn't approved that my card was still on its way. I think its all a scam to get people to use their services and take the green dot card. I'm happy for the ones that actually did get the advance. I'm wondering if maybe it has something to do with me getting the earned income credit and the child tax credit?? From what I understand, those refund won't even be issued until after Feb. 14. Im wondering if anyone else that claimed those credits have had the same problem. I just know its all way too confusing and its false advertising. I'll NEVER use turbo tax again. 

[Supernette]

Will i received answer in 1 hour or 48 hours