I just filed my federal and state return. However, I could not e-file my state return due to some error. How do I apply for a refund of the $25 state efile charge?

[shakurra]

I am mailing the state return in instead of trying e-filing again. I used TurboTax Home

[Kevin0521]

Me too,I would like to know  that as well,and how to contact TURBOTAX customer service center?

[stephensedona]

Me too can't file because of pin id. Want my money back too.

[Minimiser]

The State program is just not working right.  TT notes have the right details but the pick-up of the number and the calculation are just wrong.  If you override the entries, the transmit button will not work.  I have been trying the whole day to transmit.  It just goes through a loop.  I need a refund too of my filing fee.  Mailing out

[TRInstructor]

@Admin

I would like a refund also. When I went to e-file it checked my return for errors and didn't find any but then after I put in my payment information to e-file the state return it went back and said there was something that needed to be checked before I could continue.  Why did my payment go through but my state tax return didn't

[stephensedona]

All these silly badges and other crap and no attempt to answer our questions. Turbomess.

[VolvoGirl]

Contact Customer Service  (You need to pick the CD/Download program in the product drop down box.) 
5am-9pm Pacific Time
7 days a week
https://support.turbotax.intuit.com/contact/

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

[Kevin0521]

For the refund,see this link below:

https://ttlc.intuit.com/community/tax-topics/help/how-do-i-request-a-refund-for-my-turbotax-product/....

[zorrofox]

How do I get a refund of $25 since e-filing the state return failed?

[DoninGA]

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@zorrofox wrote:

How do I get a refund of $25 since e-filing the state return failed?

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You will have to contact TurboTax support for any Billing Issues

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

[DB108]

Because one box not entered in State return I had to go to mail in for taxes ... $50 additional fee for State e-file paid through credit card ... how does one get a refund?

[DoninGA]

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@DB108 wrote:

Because one box not entered in State return I had to go to mail in for taxes ... $50 additional fee for State e-file paid through credit card ... how does one get a refund?

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Using the TurboTax desktop editions the e-file charge for each state tax return e-filed is $25.

You will have to contact TurboTax support for any Billing Issues

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

[xcortada1]

The return cannot be e-filed because it says that the AGI from 2019 is incorrect. However, it is correct as I have a copy of the 2019 return sent through TurboTax.

How can I reach a person in TurboTax customer service?

[CharCh]

It is because the gov't hasn't processed your 2019 tax return into the system yet, that's why your 2019 AGI number is not found to be matched although your AGI number is correct. My friend has the same problem and she ended up mailing the returns. You can check your tax return status in the IRS site by creating an ID and password to access your personal tax information. Search Transcript in the IRS site. My friend didn't  received her last two stimulus checks either due to the 2019 tax return is not yet processed into the gov't  system. Hope this helps!

[VolvoGirl]

@xcortada1   ENTER 0 FOR AGI.

The IRS took a long time last year to process 2019 returns so the AGI didn't get entered in time.

When did you file 2019? If it was late in the year or you mailed it, try putting in 0 (zero) for the AGI. And see, https://ttlc.intuit.com/community/rejections/help/what-if-i-entered-the-correct-agi-and-i-m-still-ge...

How to correct the AGI
https://ttlc.intuit.com/community/agi/help/where-do-i-correct-my-agi-in-turbotax-online/00/26311

If you can’t get it to efile you will have to print and mail it.
How to mail a return from the Online version
https://ttlc.intuit.com/community/printing/help/how-do-i-print-and-mail-my-return-in-turbotax-online...

Be sure to attach copies of your W2s and any 1099s that have withholding on them.  You have to mail federal and state in separate envelopes because they go to different places.  Get a tracking number from the post office when you mail them for proof of filing.


For AGI Reject code 031
https://ttlc.intuit.com/community/rejections/help/e-file-reject-ind-031-04-or-ind-032-04-the-agi-or-...