I just filed my federal and state return. However, I could not e-file my state return due to some error. How do I apply for a refund of the $25 state efile charge?

[Jakejess24]

My too

[justshowmethehelp]

At least the forum makes me feel better knowing I'm not the only one.  Had to print both State and Federal.  Regretting not just taking it to a professional.

[Engineer]

My transcript has the AGI and same number is entered by TT; still the return is not going through! 

[DoninGA]

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@Engineer wrote:

My transcript has the AGI and same number is entered by TT; still the return is not going through! 

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Enter a 0 (zero) for the 2019 AGI and e-file the 2020 tax return again.

[Mjegp]

I also attempted to e-file my state and federal tax returns and was prevented from doing so because of an error. I am mailing my tax returns and would like to get a refund for the $25 fee for e-filing the state return. 

TY

mjegp

[DoninGA]

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@Mjegp wrote:

I also attempted to e-file my state and federal tax returns and was prevented from doing so because of an error. I am mailing my tax returns and would like to get a refund for the $25 fee for e-filing the state return. 

TY

mjegp

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You will need to contact TurboTax support for any Billing Issue

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

[Engineer]

Tried putting zero as AGI and does not work...got rejected again. The SMS from Intuit says check email...but so far haven't received any emails ...got rejected 4 times and no email from Intuit

[DoninGA]

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@Engineer wrote:

Tried putting zero as AGI and does not work...got rejected again. The SMS from Intuit says check email...but so far haven't received any emails ...got rejected 4 times and no email from Intuit

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Check your spam or junk mail folders on your email account for TurboTax emails.

Verify your email address for the TurboTax account.  See this TurboTax support FAQ for updating your account - https://ttlc.intuit.com/community/account-updates/help/how-do-i-update-my-turbotax-account-informati...

Since the IRS has rejected both the actual 2019 AGI and the 0 for the AGI your only other option is to print and mail the tax return.

Note - If you have no taxes owed or are receiving a tax refund there are no penalties for filing a tax return after the due date.

See this TurboTax support FAQ for how to print a tax return for mailing when using the online editions - https://ttlc.intuit.com/community/printing/help/how-do-i-print-and-mail-my-return-in-turbotax-online...

[Nightpilot]

Turbo tax did not file my taxes electronically, because of some pin number error.

Who and how to talk to anyone?

How do I get my $25 back?

[Nightpilot]

I mailed my returns on the 17, of MARCH. No word yet. When I check on the IRS site, it tells me nothing is found.

[Engineer]

Checked email address every time while filing returns...also nothing in spam folder...this is repeating from last year...TT cannot e-file for whatever reasons...the $25 should be an automatic refund in these cases...we should not have to be calling for refund...Thanks for your replies, in any case!

[tonyjwand11]

Same with me, I was not able to file State return so am looking for the $25 refund.   

[kristinethms123]

thanks!!

[Coyote7777]

How do I get a refund of the $25.00 since I was not able to file my federal and state returns electronically?

[DoninGA]

@Nightpilot 

@tonyjwand11 

@Coyote7777 

Read the answer posted on this thread for contacting TurboTax support concerning Billing Issues.