I just filed my federal and state return. However, I could not e-file my state return due to some error. How do I apply for a refund of the $25 state efile charge?

[ma025mc]

my states were rejected using e file how do I get my 25.99 refund?

[DoninGA]

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@ma025mc wrote:

my states were rejected using e file how do I get my 25.99 refund?

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You will need to contact TurboTax support.  Use the key words Billing Issues

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

[Jean45]

I had the same issue.  The state of Illinois would not accept the e-file.  Request a refund

[LaurelGene]

I want a refund, too.  I tried electronic submission 3 times and kept getting this message on the Federal return: "IND-031-04 - The primary taxpayer's AGI or Self-select PIN from last year does not match IRS records."  I kept a copy of everything I sent to the IRS for 2020 taxes, and the 2020 AGI was correct.  I finally decided that my IRS account for 2020 must be screwed up somehow.  In the meantime, I already was charged $20 for filing my state return.  Since I didn't use TurboTax for filing my 2021 state income taxes, I want a refund on the $20 filing fee you charged.

[DoninGA]

@LaurelGene You will have to contact TurboTax support for any billing issues.

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

[VolvoGirl]

Did you try entering 0 for the AGI?  The IRS took a long time to process 2020 returns.  So try 0  especially if you mailed your 2020 return.  

[LaurelGene]

@VolvoGirl   Your recommendation (Did you try entering 0 for the AGI? The IRS took a long time to process 2020 returns. So try 0 especially if you mailed your 2020 return.) has worked for me so far.  I DID mail in the 2020 returns, and I just got an email from TurboTax saying "Federal Return Accepted".  Haven't gotten State acceptance email yet.

[LaurelGene]

@VolvoGirl  Just received email that my state return has also been accepted.  Thank you so much for your advice on entering "0" in the prior year AGI field if you mailed in tax returns the prior fiscal year.

[leelook]

thanks Kevin for your great shared info

[AkinaLO]

We're glad you found your answer. If you have more questions, feel free to reach out again.

@leelook

[joycee]

I also tried to e-file my state tax but it said I had an error.  The error was in the tax code not my info.  How do I get my $25.00 refund.  I have now mailed my return.  I used turbo tax Premier.

[VolvoGirl]

Yes you should get that refunded.  
How to contact Turbo Tax
https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-contact-turbotax/00/26991

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

[Aza80aza]

Why was my taxes not e-file

[AkinaLO]

@Aza80aza There is a list of reasons why you wouldn't be able to e-file. Please refer to the article below. 

Why can't I e-file my return? - Intuit 

[Nk1805]

Just tried to E-File state taxes, but could not complete credit card billing address page so that I could pay TurboTax fee.  Could not get a “Continue” at bottom of page so I was stuck.  How can I pay the fee so I can E-File state?