How can I delay my turbo tax fee auto debit ? I still haven't received my return and now TurboTax us gonna auto debit my account

[mesquitebean]

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@ LS77 wrote:

I;m having a lot of problems in trying to file my income taxes. I;ve been rejected 3 times already & the problem seems to be that my 6 digit number for an electronic signature is a problem as well as my AGI for 2018.And I;m not sure what my AGI even is. And I was told to make up a new 6 digit number. Then told that I have 2 accts. & that most people would use the same acct.# for life when I had already known it for 2017. I don't know why I couldn;t have used the numbers for 2017 in the first place rather than asking me for new numbers. I only know how much my refund is to be but for now have no way of finishing up in filing it.

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You're posting in an unrelated thread on a completely different topic.  This thread was about the drafting of TurboTax fees from a bank account after a delayed refund.  Normally people should start their own new thread on their issue, especially when it's on a different topic.

I don't know if I fully understand all that above about accounts, but I'll tell you in general about various PINS/codes you might encounter when efiling in TurboTax and explain which ones are used where.   I'll also address the 2018 AGI and account situation.

You didn't say what the specific rejection code(s) was/were, so I can only guess by trying to read between the lines.

You said:  "I'm not sure what my AGI even is."

If you made up a 2018 AGI, then it will always fail.  You'll need to use the actual 2018 AGI from your 2018 return.  I'll tell you how to get it, and will post a FAQ below that explains it.  I can also tell you how to access multiple accounts to find it.

You mentioned a "6-digit number".   There are  2 main things that would require a 6-digit number when filing a Federal return, and not everyone needs either one of them.   Are you talking about one of these?

• Are you a victim of ID theft, and did the IRS provide you a 6-digit IP PIN (Identity Protection PIN)?  If so,  that PIN is entered in a completely different section of TurboTax--not in the filing section.   If that is not your situation, then this does not apply to you.
• Or are you referring to a 6-digit email verification code sent to your email at the time of efiling, that you are supposed to retrieve and enter on a screen in order to verify your email address and proceed?

Neither one of those 6 digit numbers can be "made up."   If you are required to have either one, you have to use the exact 6-digit number provided.   You may or may not need either one, depending on your situation.  I'm only mentioning them because you said something about a "6-digit number."

When efiling, before submitting your return it will ask you to enter your 2018 AGI from last year's return. Are you saying you have multiple accounts and can't find the account with the 2018 return you filed last year?   Watch for a separate answer below that will tell you how to find multiple accounts and gain access to get your 2018 return if it was prepared with Online TurboTax.  Then you can get the 2018 AGI.

Here's a FAQ and video that explains what a 2018 AGI is:

FAQ:  How do I find last year's AGI?
https://ttlc.intuit.com/community/agi/help/how-do-i-find-last-year-s-agi/00/25947

To electronically "sign" your return a screen will ask for a 5-digit PIN where you select any 5 digits you want to use.    It asks for that 5-digit PIN on a screen where you also enter your birth date and "today's date." You do not have to use the same 5 digits you used last year unless you want to.   That is the only number that you can "make up"; i.e., you can choose whatever 5 digits you want for the PIN on that particular screen.

What product are you using?   Are you using Free Edition or a paid edition?   The paid editions have phone support.   In the Free Edition there is no phone support unless one upgrades to PLUS for 29.99.

[mesquitebean]

@LS77 

In followup to my answer above about PINS and codes and the 2018 AGI, here is how to look for and regain access to multiple accounts, so you can get your 2018 AGI from last year's 2018 return, assuming it was prepared in Online TurboTax. 

Many people end up with multiple accounts without realizing it.   Here's how to troubleshoot for multiple accounts (User IDs) :

You can have up to 5 accounts that use the same email address for notification purposes.  A User ID may be an email address, but it doesn't have to be.  It might be only part of an email address, or it can be anything at all.

To get a list of your User IDs and recover account access, you can use the Account Recovery tool at the link below.  When using the Account Recovery tool, try using your phone number first.   After that, if necessary, then run the tool on your email address(es) you can access.

NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop.  Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below.  You may wish to copy this link so you can paste it into the new browser session.

https://myturbotax.intuit.com/account-recovery

If still no luck after running that on your phone number and email address(es) that you can access,  here's another method:

Go back to the tool again, but this time leave the data field blank, and choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.

[Jeremy0369]

• You can call but they won’t help defer payments 

[mesquitebean]

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@Jeremy0369 wrote:

• You can call but they won’t help defer payments 

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They start the auto-debit for the product fees 2-3 days ahead of the debit date.    As mentioned above, if folks reach TurboTax Support by the Tuesday deadline prior to their debit date, they should be able to make a deferment.  A special phone number is provided in the FAQ (see link below).  The FAQ also mentions hardships and asking for a deferment if necessary.  

https://ttlc.intuit.com/community/charges-and-fees/help/why-was-my-bank-account-auto-debited-for-tur...

Perhaps you reached a support agent who is not familiar with that deferment process, or you may have reached them too late for them to intervene.

In the FAQ TurboTax says:

"We understand that these are unprecedented times and we’re committed to helping our customers who are experiencing hardships. If you’re in need of assistance, call us by the Tuesday prior to your debit date at 1-888-808-1723 to speak with a trained specialist and mention “auto-debit”, or visit TurboTax Support."

The FAQ also mentions that one can either pay the fees or "request a deferment to prevent the fees from being automatically debited from your bank account."

[Mastro]

We agreed it being taken from our tax return not the bank account! I am still waiting for my tax return, you know the money the IRS takes from me. This not okay to take it from my bank account at all when the agreement is to reduce it from my tax return, now that this whole COV19 is going on here you guys are demanding our money from which we have very little to have to begin with!  No one said we weren't get it its delayed like the rest of mess were all in...severly disappoint in this service.

[DoninGA]

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@Mastro wrote:

We agreed it being taken from our tax return not the bank account! I am still waiting for my tax return, you know the money the IRS takes from me. This not okay to take it from my bank account at all when the agreement is to reduce it from my tax return, now that this whole COV19 is going on here you guys are demanding our money from which we have very little to have to begin with!  No one said we weren't get it its delayed like the rest of mess were all in...severly disappoint in this service.

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See this TurboTax support FAQ for a toll free number if you are still eligible to defer payment - https://ttlc.intuit.com/community/charges-and-fees/help/why-was-my-bank-account-auto-debited-for-tur...

[mesquitebean]

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@Mastro wrote:

We agreed it being taken from our tax return not the bank account! I am still waiting for my tax return, you know the money the IRS takes from me. This not okay to take it from my bank account at all when the agreement is to reduce it from my tax return, now that this whole COV19 is going on here you guys are demanding our money from which we have very little to have to begin with!  No one said we weren't get it its delayed like the rest of mess were all in...severly disappoint in this service.

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This is a user community forum, not a direct route to TurboTax Support, but I'll tell you how you can speak to them below.

If your auto-debit has not yet occurred, you can ask for a deferral.   If your auto-debit has already occurred,  and if there are any NSF fees (non-sufficient funds fee) due to an overdraft, there is an appeals process for that.

If your debit has not yet occurred, you have to reach them by the Tuesday prior to your debit date.  So if it has not yet occurred, then you need to reach them today (Tuesday) before they start the debit.

  If you have any questions about the auto-debit process or have a hardship, discuss it with TurboTax Support at 1-888-808-1723 and mention "auto-debit."

 FAQ:  Why was my bank account auto-debited for TurboTax fees?
https://ttlc.intuit.com/community/charges-and-fees/help/why-was-my-bank-account-auto-debited-for-tur...

[Mdspice]

The only reason we allowed TurboTax to use the one that charges is because the free version wouldn't allow us to fill our taxes out correctly because of unemployment that Debbie had received we always use the free version because they take our refund for student loan debt but TurboTax made us choose the pay version instead we can't afford any amount being taken out of our account I'm on ssi disability and Debbie has had her hours cut due to the virus 

[mesquitebean]

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@ Mdspice wrote:

The only reason we allowed TurboTax to use the one that charges is because the free version wouldn't allow us to fill our taxes out correctly because of unemployment that Debbie had received we always use the free version because they take our refund for student loan debt but TurboTax made us choose the pay version instead we can't afford any amount being taken out of our account I'm on ssi disability and Debbie has had her hours cut due to the virus 

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If it wouldn't let you use the Free Edition, and if you had asked at the time, we could have told you about another free product you probably could have used called the TurboTax IRS Free File Program, which can handle all the usual forms and income types if you meet one of the qualifications.  

It's not clear if you are wanting to ask a question or just making a comment.   The topic of this thread is about deferring a TurboTax auto-debit of one's bank account when a refund was delayed by the IRS.   So is that your topic, and is that why you're posting in this thread??   Did you choose to pay your TurboTax fees out of your Federal refund, and has your refund been delayed at the IRS?  And is TurboTax emailing you that they are about to debit your bank account?

If the above is your situation and if you have a hardship, you should phone TurboTax ASAP to ask them to defer the auto-debit.  TurboTax FAQ says:  "If you’re in need of assistance, call us by the Tuesday prior to your debit date at 1-888-808-1723 to speak with a trained specialist and mention “auto-debit”, or visit TurboTax Support."

https://ttlc.intuit.com/community/charges-and-fees/help/why-was-my-bank-account-auto-debited-for-tur...

If you couldn't use the regular Free Edition, then you likely could have used the other free product--TurboTax IRS Free File Program-- if you met ONE of these qualifications. 

• Your 2019 AGI is $36,000 or less (for Married Filing Jointly returns, combined AGI of both spouses cannot be over that limit),  or
• You qualify for the Earned Income Tax Credit (EITC); or
• In 2019, you served as active duty military (including Reservists and National Guard) with a maximum AGI of $69,000, and you have a military-issued W-2.

If you would have qualified, you can phone TurboTax Support and tell them about your situation and that you would have qualified for the free TurboTax IRS product.   I'm not sure what they will say or do, but it can't hurt to try.

Of course, as I mentioned above, if they are about to auto-debit your bank account, you need to call them ASAP if you would like to ask them for a deferment.

[Serbscm4]

this clearly states "if your refund is insufficient" if your refund isn't enough to cover the fees. Not! If its delayed. As a single motber with 2 toddlers the 185 dollars taken out of my account cost my food for the next 2 weeks, as well as my daughter's diapers. So I guess its time to potty train early? With all that's going on right now turbo tax decides its time to get theres? Rather then maybe idk, contacting the i.r.s for its clients, no lets take what little they probably have left right now. I don't get food stamps, im self employed and out of work. And honestly  I'm super upset and scared right now. Im not meaning to be rude or mean but this is super bothersome 

[Serbscm4]

I also read on the i.r.s website that it is now illegal 🚫 for a 3rd party tax prep, or tax preparation of any kind to act as a middle man m. No one is aloud to recieve our refunds then send them to our direct deposit.  They will no longer send a refund to any temporary accounts to have fees taken out then trusting them with thousands of dollars , hundreds of thousands

[scorpioceka]

I called the telephone number in the email and got someone who barely spoke English. I'd rather pay the fee than deal with that cr*p. But if people agree to pay with their refund, that's what should happen. Its just that simple.

[scorpioceka]

Ask how? Customer service is a joke. Its either an unmonitored forum, or a phone call to Mexico/India. Please get off your high horse

[AmyC]

Unfortunately, phone service is the way to defer the payment.  You can fill this form out for someone to call you.

[mesquitebean]

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@scorpioceka wrote:

I called the telephone number in the email and got someone who barely spoke English. I'd rather pay the fee than deal with that cr*p. But if people agree to pay with their refund, that's what should happen. Its just that simple.

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This is mainly a user community forum, not a direct route to TurboTax Support.   Are you wanting to ask for a deferment of an upcoming auto-debit?   We don't know the outcome from your phone call other than that you encountered a language problem.  Did you receive a deferment, or did you pay the fees to avoid the auto-debit?

Was it the phone number listed in the first paragraph of the FAQ below?   I don't know if it's the same phone number as in your email or not.

FAQ:   Why was my bank account auto-debited for TurboTax fees?

https://ttlc.intuit.com/community/charges-and-fees/help/why-was-my-bank-account-auto-debited-for-tur...

As you'll see there, to ask for a deferment you need to contact them by the Tuesday prior to your auto-debit date.

The number in the FAQ is the best one to use for this issue, but if there's a problem with it, or a problem with the one in your email, here's the number for general Customer Support:

FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days/week.