@scorpioceka wrote:
I called the telephone number in the email and got someone who barely spoke English. I'd rather pay the fee than deal with that cr*p. But if people agree to pay with their refund, that's what should happen. Its just that simple.
This is mainly a user community forum, not a direct route to TurboTax Support. Are you wanting to ask for a deferment of an upcoming auto-debit? We don't know the outcome from your phone call other than that you encountered a language problem. Did you receive a deferment, or did you pay the fees to avoid the auto-debit?
Was it the phone number listed in the first paragraph of the FAQ below? I don't know if it's the same phone number as in your email or not.
FAQ: Why was my bank account auto-debited for TurboTax fees?
https://ttlc.intuit.com/community/charges-and-fees/help/why-was-my-bank-account-auto-debited-for-tur...
As you'll see there, to ask for a deferment you need to contact them by the Tuesday prior to your auto-debit date.
The number in the FAQ is the best one to use for this issue, but if there's a problem with it, or a problem with the one in your email, here's the number for general Customer Support:
FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days/week.
