@Jeremy0369 wrote:
- You can call but they won’t help defer payments
They start the auto-debit for the product fees 2-3 days ahead of the debit date. As mentioned above, if folks reach TurboTax Support by the Tuesday deadline prior to their debit date, they should be able to make a deferment. A special phone number is provided in the FAQ (see link below). The FAQ also mentions hardships and asking for a deferment if necessary.
https://ttlc.intuit.com/community/charges-and-fees/help/why-was-my-bank-account-auto-debited-for-tur...
Perhaps you reached a support agent who is not familiar with that deferment process, or you may have reached them too late for them to intervene.
In the FAQ TurboTax says:
"We understand that these are unprecedented times and we’re committed to helping our customers who are experiencing hardships. If you’re in need of assistance, call us by the Tuesday prior to your debit date at 1-888-808-1723 to speak with a trained specialist and mention “auto-debit”, or visit TurboTax Support."
The FAQ also mentions that one can either pay the fees or "request a deferment to prevent the fees from being automatically debited from your bank account."
