@ Mdspice wrote:
The only reason we allowed TurboTax to use the one that charges is because the free version wouldn't allow us to fill our taxes out correctly because of unemployment that Debbie had received we always use the free version because they take our refund for student loan debt but TurboTax made us choose the pay version instead we can't afford any amount being taken out of our account I'm on ssi disability and Debbie has had her hours cut due to the virus
If it wouldn't let you use the Free Edition, and if you had asked at the time, we could have told you about another free product you probably could have used called the TurboTax IRS Free File Program, which can handle all the usual forms and income types if you meet one of the qualifications.
It's not clear if you are wanting to ask a question or just making a comment. The topic of this thread is about deferring a TurboTax auto-debit of one's bank account when a refund was delayed by the IRS. So is that your topic, and is that why you're posting in this thread?? Did you choose to pay your TurboTax fees out of your Federal refund, and has your refund been delayed at the IRS? And is TurboTax emailing you that they are about to debit your bank account?
If the above is your situation and if you have a hardship, you should phone TurboTax ASAP to ask them to defer the auto-debit. TurboTax FAQ says: "If you’re in need of assistance, call us by the Tuesday prior to your debit date at 1-888-808-1723 to speak with a trained specialist and mention “auto-debit”, or visit TurboTax Support."
https://ttlc.intuit.com/community/charges-and-fees/help/why-was-my-bank-account-auto-debited-for-tur...
If you couldn't use the regular Free Edition, then you likely could have used the other free product--TurboTax IRS Free File Program-- if you met ONE of these qualifications.
- Your 2019 AGI is $36,000 or less (for Married Filing Jointly returns, combined AGI of both spouses cannot be over that limit), or
- You qualify for the Earned Income Tax Credit (EITC); or
- In 2019, you served as active duty military (including Reservists and National Guard) with a maximum AGI of $69,000, and you have a military-issued W-2.
If you would have qualified, you can phone TurboTax Support and tell them about your situation and that you would have qualified for the free TurboTax IRS product. I'm not sure what they will say or do, but it can't hurt to try.
Of course, as I mentioned above, if they are about to auto-debit your bank account, you need to call them ASAP if you would like to ask them for a deferment.
