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After you file
@ LS77 wrote:I;m having a lot of problems in trying to file my income taxes. I;ve been rejected 3 times already & the problem seems to be that my 6 digit number for an electronic signature is a problem as well as my AGI for 2018.And I;m not sure what my AGI even is. And I was told to make up a new 6 digit number. Then told that I have 2 accts. & that most people would use the same acct.# for life when I had already known it for 2017. I don't know why I couldn;t have used the numbers for 2017 in the first place rather than asking me for new numbers. I only know how much my refund is to be but for now have no way of finishing up in filing it.
You're posting in an unrelated thread on a completely different topic. This thread was about the drafting of TurboTax fees from a bank account after a delayed refund. Normally people should start their own new thread on their issue, especially when it's on a different topic.
I don't know if I fully understand all that above about accounts, but I'll tell you in general about various PINS/codes you might encounter when efiling in TurboTax and explain which ones are used where. I'll also address the 2018 AGI and account situation.
You didn't say what the specific rejection code(s) was/were, so I can only guess by trying to read between the lines.
You said: "I'm not sure what my AGI even is."
If you made up a 2018 AGI, then it will always fail. You'll need to use the actual 2018 AGI from your 2018 return. I'll tell you how to get it, and will post a FAQ below that explains it. I can also tell you how to access multiple accounts to find it.
You mentioned a "6-digit number". There are 2 main things that would require a 6-digit number when filing a Federal return, and not everyone needs either one of them. Are you talking about one of these?
- Are you a victim of ID theft, and did the IRS provide you a 6-digit IP PIN (Identity Protection PIN)? If so, that PIN is entered in a completely different section of TurboTax--not in the filing section. If that is not your situation, then this does not apply to you.
- Or are you referring to a 6-digit email verification code sent to your email at the time of efiling, that you are supposed to retrieve and enter on a screen in order to verify your email address and proceed?
Neither one of those 6 digit numbers can be "made up." If you are required to have either one, you have to use the exact 6-digit number provided. You may or may not need either one, depending on your situation. I'm only mentioning them because you said something about a "6-digit number."
When efiling, before submitting your return it will ask you to enter your 2018 AGI from last year's return. Are you saying you have multiple accounts and can't find the account with the 2018 return you filed last year? Watch for a separate answer below that will tell you how to find multiple accounts and gain access to get your 2018 return if it was prepared with Online TurboTax. Then you can get the 2018 AGI.
Here's a FAQ and video that explains what a 2018 AGI is:
FAQ: How do I find last year's AGI?
https://ttlc.intuit.com/community/agi/help/how-do-i-find-last-year-s-agi/00/25947
To electronically "sign" your return a screen will ask for a 5-digit PIN where you select any 5 digits you want to use. It asks for that 5-digit PIN on a screen where you also enter your birth date and "today's date." You do not have to use the same 5 digits you used last year unless you want to. That is the only number that you can "make up"; i.e., you can choose whatever 5 digits you want for the PIN on that particular screen.
What product are you using? Are you using Free Edition or a paid edition? The paid editions have phone support. In the Free Edition there is no phone support unless one upgrades to PLUS for 29.99.
