Can anyone tell me why my Turbo Tax prepaid card is activated but I can't create an online account - the page that asks for my info won't let me enter my date of birth?

[kivey72]

I checked my tax papers and the correct birth date is on there. but it will not accept it when i try and activate my card. plz help

[kivey72]

i have the paper downloaded and printed ive tried birthday i even checked to see if i put something in wrong and no its correct on papers. but will not let me activate my card

[CarissaM]

If you are having trouble creating your account, please click here to contact customer service. 

[ericr0512]

I never activated my turbotax card and no lo get have how do submit for a replacement card without the card number 

[SForrestLO]

@ericr0512

You can contact customer service. https://turbodebitcard.intuit.com/contact-us The only way to have a new card mailed to you is to call (888) 285-4169.

Follow the steps below.

Listen to the recording (you cannot skip it) Press 2 to continue using the automated system. The system will ask you to enter your 16 digit card number or if you don't know it, enter your social security number (do not enter either one of these) The system will then say " To report a card lost, stolen, or never received, Press 1", then press 1 Press 2 for the option of " have not yet received your card". Next you will be prompted to enter your social security number, zip code, and birthday. At this point the system should give you an option to get a new card sent or allow you to speak to an agent.

Please note: It may take over an hour to get your call answered as the phone lines are extremely busy at this time of year.

[Commander Tom]

The problem with requesting a new card for one that cannot be activated, is the new replacement card will not be able to be activated either.

Why? Because the information Green Dot has about you is incorrect.  Likely some kind of typo, error or  mistake, like the wrong birth date, or a transposed SS#.  They should have the same exact information as your tax return reflects, but apparently when it comes to Turbotax cards that cannot be activated it isn't.  

If you can't give them matching information they have on file, they cannot activate any card regardless if any card is replaced or not. You are basically locked out of your account.

After speaking with green dot customer service representative, (I was one of the lucky few that actually got through)  I was told they will not simply change or update  your information reflected on the card account for so called security reasons.  So if they have the wrong or mistaken information on file about you, it basically stays on file and there isn't any way to correct it to make your card work. If the card doesn't work, you cannot access any of your stimulus money...  See how that works?

So at the end of the day, you have a useless Turbotax card. I also tried to have the customer service representative transfer the money to another green dot card (Walmart) since they are the same bank and everything you would think this shouldn't be a problem. But since the TurboTax card was never activated, they won't let you do that option either.  I even went as far as having the customer service rep compare my Walmat card SS# and Birthdate account  information and she actually identified that there was in fact a discrepancy existing with the birthdate on the Turbotax card that was preventing me from activating the card,  but none of that changes anything because they won't update the account to fix the problem.

So at the end of the day, they keep your IRS stimulus money and you are entirely locked out of your account with no way to access your money using the card until it is activated, which of course is never going to happen unless you have the same exact mistaken information they have. Replacing the card with another one is a pointless endeavor. 

...Any other ideas?

[Commander Tom]

I should also indicate I contacted Turbotax about the problem hoping they had some corporate muscle they could flex with Green Dot to resolve the issue , and while they did open a trouble ticket, they closed it rather quickly basically washing their hands clean telling me that it could only be resolved by contacting Green Dot customer service, which of course didn't go anywhere either as describe in my earlier post above.

[Jenny44]

Every time I tried to put in my information requesting a replacement card it says my information is invalid. I don't know if that means my card is no longer active with them or what. Can anybody help me has anybody had this problem? how do I get to a live representative if it will not let me put in my information?

[zachariahburns19]

I have called for 2 month's now and have never received the option of live assistance . having the same issue in terms of getting in contact with someone they just repeat the USELESS  phonenumber . If you need to contact this company in ANY  way you may as well kiss you're money goodbye 

[JotikaT2]

If you no longer have access to your Turbo Visa Debit Card, you have two options:

1) If you have registered your card and know your login credentials, you can request a replacement card by signing in to your Turbo Visa Debit Card account at https://secure.turbodebitcard.intuit.com/account/report-lost-or-stolen.

2) If you don’t know your account login information, call 888-285-4169 for assistance.

You will not be charged for a replacement card or check; standard fees will be waived or refunded to you.

If calling, please be patient. It might take a number of attempts to get through.

[kivey72]

This is useless info for our problem! Yall should have another way of activating the card or fixing the info and not just keeping our money! i have called every number and talked to several people and no one is willing to help. This whole thing is a scam! I am also letting everyone i know not to use y'all and its all a scam! There is no reason that you cannot send us a check for our money if we can not get into our account and no way to fix it! 

[JotikaT2]

To get more information on your card, please see the following Turbo Visa Debit Card site: https://turbotax.intuit.com/stimulus-check/turbo-card/.

[RhondaLYawn]

None of your links work or the phone numbers work its all a waste of time all of it !!

[Teenam36]

I'm having the same issue.. please tell me what they did to fix our twin dilemmas.... Thank!

[TiffanyL]

If you can't create an online account for your card, you would need to reach out to Turbo Visa Debit Card for assistance. Please be aware that call volume can be high at this time. Please follow the steps provided when you call:

• When asked for SSN or Card number- DO NOT input anything and wait to be prompted about the Turbo Visa Debit Card.
• Choose option 1
• Then choose option 2, enter your SSN, Zip Code, and Date of Birth when prompted
• You will hear messaging stating they are connecting you to a representative.

Please let us know if this helps.