The problem with requesting a new card for one that cannot be activated, is the new replacement card will not be able to be activated either.
Why? Because the information Green Dot has about you is incorrect. Likely some kind of typo, error or mistake, like the wrong birth date, or a transposed SS#. They should have the same exact information as your tax return reflects, but apparently when it comes to Turbotax cards that cannot be activated it isn't.
If you can't give them matching information they have on file, they cannot activate any card regardless if any card is replaced or not. You are basically locked out of your account.
After speaking with green dot customer service representative, (I was one of the lucky few that actually got through) I was told they will not simply change or update your information reflected on the card account for so called security reasons. So if they have the wrong or mistaken information on file about you, it basically stays on file and there isn't any way to correct it to make your card work. If the card doesn't work, you cannot access any of your stimulus money... See how that works?
So at the end of the day, you have a useless Turbotax card. I also tried to have the customer service representative transfer the money to another green dot card (Walmart) since they are the same bank and everything you would think this shouldn't be a problem. But since the TurboTax card was never activated, they won't let you do that option either. I even went as far as having the customer service rep compare my Walmat card SS# and Birthdate account information and she actually identified that there was in fact a discrepancy existing with the birthdate on the Turbotax card that was preventing me from activating the card, but none of that changes anything because they won't update the account to fix the problem.
So at the end of the day, they keep your IRS stimulus money and you are entirely locked out of your account with no way to access your money using the card until it is activated, which of course is never going to happen unless you have the same exact mistaken information they have. Replacing the card with another one is a pointless endeavor.
...Any other ideas?
