IRS has no record of my filing

[karlam30]

I am also on the same boat as this thread; I filed with Turbotax February 7th 2020 accepted the same day based on the email from TT; I was on processing status the whole year 2020 until now it says they don't have my 2019 taxes that it was never received I did Spoke with an IRS agent she explained to me that it might've been lost on all the files that were put on back log due to the pandemic; she advised to resend it as they don't have any record of me filing at all; and also explained if they don't showed a 2019 tax return i will not be getting a 2nd stimulus and i would have to claim it on the 2020 return and the reason why most of us on this situation recieved the first but not the second its because they used 2018 info for the first round.  ; it is very frustrating and I'm on a very financial hardship TT customer service sucks because you can never reach an agent; I'm done and will never use this service again now all i need to know is how to resend my return and be done with this mess. 

[xmasbaby0]

@karlam30 Once you file a tax return and it has been accepted, there is nothing TurboTax can do for you.   You used do-it-yourself tax software.  TurboTax cannot legally intercede with the IRS for you--however much you would like that or want that,.  TurboTax receives no information from the IRS after you file.  If the IRS  lost your return during the pandemic, that is an  IRS problem.   You can file it by printing it, signing it in ink and mailing it now.  But mailed returns take a long time to be processed.

You can get the stimulus money by using the recovery rebate credit on your 2020 tax return.  The stimulus money will become part of your 2020 refund.

The stimulus check is an advance on a credit you can receive on your 2020 tax return.  If something went wrong or you did not get the stimulus check in 2020, you can get it when you file your 2020 return in early 2021

The Recovery Rebate Credit will be found in the Federal Review section,  If you are eligible it will end up on line 30 of your 2020 Form 1040.

https://www.irs.gov/newsroom/economic-impact-payment-information-center-topic-j-reconciling-on-your-...

https://www.irs.gov/coronavirus/coronavirus-tax-relief-and-economic-impact-payments-for-individuals-...

When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s.  Use a mailing service that will track it, such as UPS or certified mail so you will know the IRS/state received the return.

Federal and state returns must be in separate envelopes and they are mailed to different addresses.  Read the mailing instructions that print with your tax return carefully so you mail them to the right addresses.

[xmasbaby0]

  You have to access your own account and/or  print it for yourself using exactly the same account and user ID that you used when you prepared the return.

https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-access-my-prior-year-return/01/270...

Many people have multiple TT accounts and forget how to access them.  Log out of the account you are in now.

Account recovery

https://myturbotax.intuit.com/account-recovery/

https://ttlc.intuit.com/questions/1901535-forgot-your-turbotax-online-user-id-or-password

Or did you use the desktop version of TurboTax?  If so, the files are on your own hard drive or any backup device you used like a flash drive.

https://ttlc.intuit.com/questions/1901486-how-many-turbotax-accounts-do-i-have

https://ttlc.intuit.com/questions/1901535

https://ttlc.intuit.com/questions/1901659-find-your-tax-data-file-in-mac

https://ttlc.intuit.com/questions/1900721-find-your-tax-data-file-tax-file-in-windows

To get a copy of your previously filed returns prepared with online TurboTax https://ttlc.intuit.com/questions/1900748-how-do-i-get-a-copy-of-a-return-i-filed-in-turbotax-online

https://ttlc.intuit.com/questions/1900748-how-do-i-get-a-copy-of-a-return-i-filed-this-year-in-turbo...

SAVE YOUR TAX RETURN !

EVERY year before mid-October you should save a copy of your tax return as a pdf and print a copy of it for your records.  That way you will not be searching online frantically when you need it for a lender, FAFSA forms, your next tax return, etc.

https://ttlc.intuit.com/questions/1900937-why-should-i-save-a-pdf-copy-of-my-return

https://ttlc.intuit.com/questions/1899779-what-s-the-difference-between-the-tax-data-file-and-the-pd...

https://ttlc.intuit.com/questions/1912466-how-do-i-save-my-return-as-a-pdf-in-the-turbotax-software-... •

https://ttlc.intuit.com/questions/1912533-how-do-i-save-my-return-as-a-pdf-in-the-turbotax-software-...

https://helpx.adobe.com/acrobat/kb/print-selected-pages-acrobat-reader.html#:~:text=Ctrl%2Dclick%20(...

[Rod6783]

Shouldn't we all file a complaint against Turbo Tax. Last year will be the last year I use turbo tax. Seems like the people that had problems are people who used turbo tax. Now we are all stuck in this mess that turbo tax isn't helping. So hard to get a real person from turbotax to fix this issue .My last year return showing irs hasn't received my taxes but I got confirmation that it did. Now I'm a non filer in the irs eyes and my family didn't get the stimulus check because of it. TurboTax needs to take responsibility! 

[ChrisBD]

Same situation here, but you filed a month before I did...

My status on IRS.gov went from "processing your return" each month when I checked from April-Nov 2020, to 
"no record of filing" as of Jan 1 2021.

So frustrating, as I should be receiving a needed refund.  I've tried calling, and have even opened a claim with the Taxpayer Advocacy --- but they aren't answering their phones either and haven't called back!

[Graverobbericu2]

Has anyone got any answers? I'm out $120 for turbitax. Now the irs wants me to print out my return, get it certified, then fax it to them. Apoarently they're all "learning". So then they can still say they didn't get it. 

[Rod6783]

Nope I haven't. I'm so frustrated, cause of this issue I still haven't gotten my 2nd stimulus check. I feel turbotax needs to take action and responsibility in this matter. Its their fault, we did everything right! 

[Sarah516]

Same, I filed 4/15/2020, paid the money I owed.  Received emailed that they accepted my return.  IRS showed processed return, got both stimulus payments, all the sudden today it show 2019 taxes not processed.  There is a transcript however that says it was submitted on 4/15 and processed on 5/11/2020.  There is also a letter dated today saying I have filed to pay the above taxes, and the date is Dec 2020, which is 2020 taxes.  It is beyond infuriating.  So fully plan to send them their own transcript of my 2019 taxes to debate this issue.  If any other business in the world ran this way they would be put out of business.  

[CRFonzie]

Hey everyone,

I can confirm this is NOT a Turbo Tax issue. I am using TT for the first time this year and I am in the exact same position as everyone else. I paper filed and the IRS has no record of my 2019. When I log onto the transcript site there is only an "*" next to 2019 with a letter that says the IRS has no record. 

I also received the first stimulus check, but no second round check. I called the IRS through the number listed in this thread to speak to an agent. She said my information is not correct (i.e. my SS or birthday). She told me I needed to double check the info I provided. I told her I am CERTAIN my SS and birthday are correct, so I don't need to double check that info. I need real advice, but they offer none. Don't bother wasting your time trying to talk to a real person at the IRS. They cannot and will not go off script and will offer you zero help or advice. 

I'm going to take my chances are re-file my taxes. Since there is literally no help from the IRS, I don't know what else to do.

[darjohn56]

My situation is exactly the same as yours, including filing my 2019 return in July 2020 and paying what I owed.  This was the first paper return (and last) that I've filed in over 20 years.   The website confirms that my payment was received, but there is no record of my return in the Transcript.  Fortunately I was able to talk with a IRS rep on two occasions in the last month.   Hint: I was successful by calling at the end of the week and near the end of the 5:00 pm business hours.   They confirmed that they are behind with the processing.  The IRS separates the returns from the payments immediately, cashing the checks, but the paper returns are put in the large backlogged pile for processing.  The rep entered notes in my file stating that the payment was received on time and told me that it may take up to nine (9) more weeks for the return to be processed.  She stated that I should not file my 2020 return until the 2019 return is processed, which means that I cannot claim the second stimulus payment, nor get my expected refund, until then.  She requested that I check online on a weekly basis until it shows up in the transcript and that the IRS will not process your 2020 return without a record that your 2019 being processed.  As of today, still no change.  Good Luck To All Of You!!

[Jr0122]

I filed my 2019 tax return March 2020, it was accepted. However, I did not get the 2 stim check, so I said i'll put it on my 2020 tax return. To my surprise, IRS said I didn't file my 2019 return so now Turbo is rejecting my efile for 2020. 

[madzl]

Exact same situation here. Filed and accepted via TT in June 2020 and immediately paid my federal tax owed. Received first stimulus check but not second. Went to file for 2020 via TT today and am getting rejected because "my annual gross income doesn't match." According to the IRS transcript site they have no record of my filing. Incomprehensibly infuriating.

[Jr0122]

Glad I’m not the only one. What I did was sent 19 & 20 taxes via certified mail with signature required; wait & see game.

[GeraldClark89]

It would not be the fault of TurboTax if the IRS is showing records that you have not filed your return. TurboTax sends the returns to the IRS and gets the confirmation that it was received. From that point, it is within the hands of the IRS. My gf is currently having the same issue -- even the IRS site said processing then it said no record of return -- this means that there is an error on the IRS's end not that of TurboTax. I know this is frustrating but it should be directed to the right agency. We have been contacting the IRS regarding this and it seems the backlog and extending the season really messed things up.

[Jr0122]

I never had this issue so it threw me for a loophole. But I'm sure they had their hands full because of COVID. Thank you for sharing this information with us.