Cannot access previous year's tax returns.

[jspoonertx]

Thank you.  I posted my question because this isn't working for me.  I get stuck at 'you need to register your account'.  I can't seem to register.   I paid for software.  What next? I clicked on the link to ask for an email but it says that takes 45 days.

[Bj011219]

I'm having a similar problem, the only thing happening is higher blood pressure. I've files the last 5 years and will not use this again

[DoninGA]

@Bj011219  @jspoonertx 

As been posted several times on the thread of this particular message -

Contact TurboTax support for assistance with this problem

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

[Pamela3]

WHY THE HECK DO I NEED TO EMAIL TURBO TAX TO GET ACCESS TO THIS INFORMATION??????????? THE INFORMATION BELONGS TO ME, I PAID FOR IT!!!!!!!!!!!!! GIVE US THE CORRECT INSTRUCTIONS SO WE CAN ACCESS OUR INFORMATION FROM LAST YEAR WITHOUT CONTACTING CUSTOMER CARE DURRING BUSINESS HOURS!!!!!!!!!!!! CLEARLY PEOPLE ARE GETTING MAD!!!!!!!!!!! I KNOW I AM!!!!!!!!!!!!!YOUR SNIPPY ATTITUDE IS NOT HELPFUL, ANSWER THE QUESTION!!!!!!!!!!!!!!!!!WHAT THE HECK IS WRONG WITH YOU????????????????

[DoninGA]

@Pamela3 

To access your current or prior year tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show.  Click on the Year and Click on Download/print return (PDF)

See this TurboTax support FAQ for accessing prior year online tax returns - https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-access-my-prior-year-return/01/270...

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created.  TurboTax does not store online any returns completed using the desktop editions.

As previously stated -

If you are having a problem with this procedure contact TurboTax support for assistance

Support is open from 5am to 5pm Pacific time, Monday thru Friday

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

On the contact website edit the product to CD/Download and the Edition to Deluxe.  On the following screen enter your personal information and the click on the blue button labeled Get Phone Number
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

[Pamela3]

THE INFORMATION BELONGS TO ME I N EED IT NOW NOT IN A FEW DAYS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

[Pamela3]

I AM SIGNED IN!!!!!!!!!!!!!!!!!!! I THINK WE ALL ARE!!!!!!!!!!!!!!!!!!!!!GIVE ME ACCESS TO MY INFORMATION!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!NOW!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

[xmasbaby0]

@Pamela3 No one in this user forum has access to your account or your tax returns.  We are not keeping them from you.  You have to follow the instructions that have been provided to you in order to access your account and your returns.

[kylelneel]

I actually talked to a rep and all I got was "I never seen this problem before and I do not know how to get this resolved. I will ask my boss tomorrow." so why has this been happening to a lot of people and why cant we actually download them? I know the make sure you are logged into the account and all that and the bad thing is that I actually upgraded my account to deluxe to make sure that I would be able to download the older files and to my surprise I just got the instructions that I have to wait up to 45 days for a email with my previous taxes.

[Critter]

How do I access a prior year return?

Before starting, make sure you’re using the same TurboTax account (with the same username) as previous years. If you already have access to your prior year returns, they’ll be under Your tax returns & documents on the first screen you see when you sign in to TurboTax.

You can access a prior year return per new data standards by following the below steps. Keep in mind, it can take a few days for your information to be sent to you.

1. Sign in to your TurboTax account.
2. Select Intuit Account in the left-hand menu.
3. Scroll down to Data & Privacy and select Continue next to Download.
4. After making sure you’re in the right Intuit account, select Continue.
5. Then select the data you want to download and follow the on-screen
6. Once you’re done, an email will be sent to you within a few days with the information you’ve requested.

Another way to access a prior year return

If you’re planning to file with TurboTax this year, you’ll get access to your prior year returns through Your tax returns & documents after you register with TurboTax.

To access:

1. Choose TurboTax Free Edition when starting if you haven't already done so.
2. Follow the screens and provide some personal info.
3. When you’ve reached the Personal info summary screen, select Continue.
4. Then, select File in the left-hand menu (this is just a step in order to register, you won’t actually be filing).
5. Continue until you get to Review your order and select 
6. Select View payment options.
7. Then continue until you get to the registration screen.
8. Enter your info and select Register, then Continue.
9. Go to Tax Home in the left-hand menu.
10. Under Your tax returns & documents, go to Download/print return (PDF) (select Show if not visible).

Related Information:

• Why can't I find my return in Tax Home or My Docs™?
• Forgot your TurboTax Online User ID or password?
• Account Recovery Request for your TurboTax Account
• How do I get a copy of a return I filed this year in TurboTax Online?

[Pamela3]

Hi kylelneel -

xmasbaby0  Level 15 and DoninGA Level 15

You have provided nothing but BS answers. We don't have instructions but you do. If we had instructions we would follow them. What we have is snippy replies like yours. What we have been given are and cut and paste links. I hope neither of you pulled a muscle with your huge cut and paste form letter effort. So nice to see you taking such pride in your HELP DESK job.

Everyone I FINALLY FIGURED OUT HOW TO GET IMMEDITAE ACCESS TO MY PREVIOUS YEARS RETURNS. Here are the ACTUAL STEP BY STEP instructions we have all been asking for. I just did this but I didn’t write it down while I was trying to figure it out so this is from memory but perhaps xmasbaby0  Level 15 or DoninGA Level 15 will actually weigh in and help, LMFAO.  xmasbaby0  Level 15 and DoninGA Level 15 feel free to cut and paste since you are both so good at it but please don’t hurt yourself:

1. Log in to your turbo tax account.
2. You will get a message like "welcome back let’s get started" or something like that
3. You will be asked to pick your plan
4. Scroll down and pick the start for free plan
5. You will be asked to sign something about how it is OK for Turbo Tax to share your information
6. Scroll down and pick "no" or "not now" or “continue”. I can't remember exactly but you don't have to sign anything to move forward
7. It will now look like you are going to start your 2019 taxes.
8. I clicked on "use last years info" or something like that
9. Look on the left side of your screen and just pick "previous taxes"

TaDa!!!

[nstierney4]

How can I access my 2018 return?

[xmasbaby0]

@nstierney4 Please return to the thread you posted in and scroll up.  Read the multiple replies telling you how to access your past returns.

[mrwichy]

why cant I change my email address I have it changed with Microsoft but turbo tax wont accept it

[Critter]

To update your TurboTax account, see this TurboTax support FAQ - https://ttlc.intuit.com/questions/1900724-how-do-i-update-my-turbotax-account-information   

To update your TurboTax Advantage account, see this TurboTax support FAQ - https://ttlc.intuit.com/questions/1900547-how-do-i-update-or-confirm-the-information-in-my-turbotax-...