Cannot access previous year's tax returns.

[Chestylion31]

The services are a complete joke. These people have you pay them to do your taxes and if you choose to not use the services they want you to register? Then continue to pay another fee for the records requested. Safe to say I would not recommend the service to anyone it is unfortunate that you can be a customer for seven years then get your records held hostage. The prompts do not work and all the access attempts end result is either "Sorry" or " Yeah it is a new way to help secure your personal information." Haha comical to think in one breath they state we want to protect your identity and in the same breath explain you need to pay if you want to get your taxes. Picture perfect extortion. Thanks Turbo guess I will reallocate my funds to a more reputable tax service. 

-Victimized Customer

[Wendynaz]

I ended Up with NO register and paid 54.00 for turbo tax live and haven’t entered any tax info and have NO clue what I paid For.  I’m beyond infuriated at the moment and have used them for 7 years 

[Wendynaz]

I so Agree 

[Wendynaz]

I ended Up paying 54.00 for what I have No idea as I havent Even got my w2s.  This is infuriating 

[Critter]

Contact TurboTax support and speak directly with a TurboTax support agent concerning this situation.

See this TurboTax support FAQ for a contact link and hours of operation -https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

[hughandsonia]

I have sent earlier email requesting lost data. Especially need 2018 return Last week you responded it would be sent soon.  answer from you. NADA.

[DoninGA]

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@hughandsonia wrote:

I have sent earlier email requesting lost data. Especially need 2018 return Last week you responded it would be sent soon.  answer from you. NADA.

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TurboTax does not send, mail or email your tax returns to you.  You download the PDF of the online tax returns yourself.

To access your current or prior year tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show.  Click on the Year and Click on Download/print return (PDF)

See this TurboTax support FAQ for accessing prior year online tax returns - https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-access-my-prior-year-return/01/270...

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created.  TurboTax does not store online any returns completed using the desktop editions.

Or go to this IRS website for free federal tax return transcripts - https://www.irs.gov/individuals/get-transcript

For a fee of $50 you can get a complete federal tax return from the IRS by completing Form 4506 - http://www.irs.gov/pub/irs-pdf/f4506.pdf

You have to sign onto your 2018 online account using the exact same user ID you used to create the 2018 online account.

Close all TurboTax windows on your web browser (including this one).  Copy and paste the account recovery website link onto a new web browser window and run the tool.

Use this TurboTax account recovery website to get a list of all the user ID's for an email address.  Run the tool against any email addresses you may have used - https://myturbotax.intuit.com/account-recovery

If none of the user ID's received will access your 2018 account, then use the option shown in blue on the account recovery website, "Try something else"

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created.  TurboTax does not store online any returns completed using the desktop editions.

If you still cannot access your account, you can contact TurboTax customer service/support through their contact website during business hours.

See this TurboTax support FAQ for a contact link and hours of operation - https://ttlc.intuit.com/questions/3401489

Submit your question/problem during business hours and then use the option for Call (a phone number will be provided for Call) to speak directly with a TurboTax agent -

Note:  The Call option will not be available when TurboTax Support is closed.

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

[DrDeneNelson]

I cannot access my 2018 return.  I filed it using the same username and ID.  I went through all your online instructions and it still doesn't work.  I called the support line and clicked all the links in the chat.  STILL DOESN'T WORK.  Can you help me with this or should I buy a tax service from your competitor?

[DoninGA]

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@DrDeneNelson wrote:

I cannot access my 2018 return.  I filed it using the same username and ID.  I went through all your online instructions and it still doesn't work.  I called the support line and clicked all the links in the chat.  STILL DOESN'T WORK.  Can you help me with this or should I buy a tax service from your competitor?

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There is no chat function for TurboTax support.

Use the account recovery website and if that does not help you access the 2018 online tax return then use the option on the recovery website "Try something else"

You have to sign onto your online account using the exact same user ID you used to create the online account.

Close all TurboTax windows on your web browser (including this one).  Copy and paste the account recovery website link onto a new web browser window and run the tool.

Use this TurboTax account recovery website to get a list of all the user ID's for an email address.  Run the tool against any email addresses you may have used - https://myturbotax.intuit.com/account-recovery

If none of the user ID's received will access your account, then use the option shown in blue on the account recovery website, "Try something else"

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created.  TurboTax does not store online any returns completed using the desktop editions.

To access your prior year tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show.  Click on the Year and Click on Download/print return (PDF)

See this TurboTax support FAQ for accessing prior year online tax returns - https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-access-my-prior-year-return/01/270...

If you still cannot access your account, you can contact TurboTax customer service/support through their contact website during business hours.

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Or use this phone number and select TurboTax - 1-800-4-INTUIT (1-800-446-8848)

[Chicogrim9]

Did you ever find your answer I'm trying to get the same as you with no luck

[StylinNProfilin]

Hi,

Log in to your TT Online account.  There is a tab on the left side of the page that says Tax Home.  You may also see Previous Taxes directly underneath that.  After you click Tax Home, you will see "Your Tax Return and Documents"  Directly underneath that are a list of tax returns prepared for each year under your particular username.  Click on the 2018 and there should be a pdf link to your taxes.

[marymozer]

TurboTax customer service is non existent. We need to make a report to the better business bureau because they get you with "free filing" but when you need your records and come back to get your previous year tax filing records they do not make it user friendly at all. The site is setup where you are forced to file again with them in order to supposedly see your records. Turbotax is only geared to having you file they make it extremely easy to file but not to retrieve previous filings that you have already filed with them. I need my 2018 tax filing that I filed with TurboTax but they only tease you with your previous year filing with the basic info of your previous year employers name and wave it in front of you but don't give you the option to download or obtain a complete copy of it. They only wave the basic info of your previous to get you to file again with them but not to help you if you need it for other reasons. Extremely frustrating and honestly very deceiving and does not seem right! I'll for sure give my opinion to all my friends and Family and whoever I can give it to not to ever file your taxes with TurboTax they get you with the "free filing" but are terrible at providing customer service when you need your data or your own copy of records. TO ALL WATCH OUT this is not feeling like it's good practices!

[DoninGA]

@marymozer  You do Not have to file a 2019 tax return to gain access to prior year online tax returns.  Nor do you have to pay for a 2019 online tax return to gain access to prior year online tax returns.

All you need to do is Register the 2019 online account to gain access to prior year online tax returns.

See this TurboTax support FAQ for accessing prior year online tax returns - https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-access-my-prior-year-return/01/270...

[BenlevineNC]

Hello, this is a terribly scammy process. I just want my returns I paid for.

[DoninGA]

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@BenlevineNC wrote:

Hello, this is a terribly scammy process. I just want my returns I paid for.

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What scam?  All you need to do is Register the 2019 online account.  You do NOT have to pay for the 2019 account or FILE the 2019 tax return.  You only need to register the 2019 account and then you will have access to the prior year online tax returns.

See this TurboTax support FAQ for accessing prior year online tax returns - https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-access-my-prior-year-return/01/270...