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New Member

Cannot access previous year's tax returns.

I need to access my 2017 tax return for the FAFSA for college and I am running out of time. It keeps telling me that I need to "register." Obviously, I already have an account that I can log in to. I use the free service and always have been. I have attempted to "file" taxes in order to get over to some registration window, but since I already have an account, there is no registration.

 

Do not send me this topic link. It does absolutely nothing to help whatsoever.

I am not going to file this year's taxes just yet, so there's a lot of information I didn't even put in this tax return just to try to find this "register account" nonsense, which I never managed to find anyway.

 

Unless they changed their stuff around, there's no way this should be happening. I am beyond infuriated; my patience is running extremely thin right now. At this rate, I do not expect to be using Turbo Tax in the future, and will discourage my friends and family from using it as well.

55 Replies
Level 15

Cannot access previous year's tax returns.

The link does not tell you to file a tax return, only register the 2019 account using the same User ID you used for the prior year account.

 

If you are having a problem registering your 2019 account, then contact TurboTax support for assistance.

 

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Level 1

Cannot access previous year's tax returns.

I am having the same issue.  I am trying to get a copy of my 2016 return and the instructions do not work.  I find this process very frustrating. 

New Member

Cannot access previous year's tax returns.

Just had this same issue. Couldn't figure it out through Turbo Tax but ended up going to the IRS website and looking at the transcripts which you can view automatically and for free. This should have all the info you need to fill out FAFSA. I hope this helped! Good luck

Level 1

Cannot access previous year's tax returns.

Dear Poster,

I cannot agree with you more. Turbo Tax support and documentation is the worst. I will not use this product again. I will also encourage my friends and family (and there are a lot of them) to discontinue use of this product. I know Intuit will never see or read this, but it is their doing that I leaving them.

 

Merry Christmas 

Level 15

Cannot access previous year's tax returns.

Everyone who is complaining about simply following the instructions to just register the account to get access to the prior year returns should be happy they no longer also charge you $20 for this function like they have in the past.   Follow the instructions which work perfectly to register the 2019 account to access all returns in that account for FREE ... and once you have access save a PDF of ALL the prior year returns while it is still FREE as this situation is subject to change anytime.  

New Member

Cannot access previous year's tax returns.

Went through the registration and restarted. Still getting the same replay.

Level 15

Cannot access previous year's tax returns.

If you are having a problem registering your 2019 account, then contact TurboTax support for assistance.

 

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Level 2

Cannot access previous year's tax returns.

How do I file for 2018

Level 2

Cannot access previous year's tax returns.

 
Level 15

Cannot access previous year's tax returns.

How to prepare a prior year return
https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-prepare-a-prior-year-tax-return/00/25...

Or If you have a simple return You can fill out the blank forms for free.
Here is the new IRS 2018 Form 1040
https://www.irs.gov/pub/irs-pdf/f1040.pdf
And instructions 
https://www.irs.gov/pub/irs-pdf/i1040gi.pdf
2018 Tax and EIC Tables 
https://www.irs.gov/pub/irs-pdf/i1040tt.pdf

IRS 2018 Schedules 1 thru 6
https://www.irs.gov/pub/irs-pdf/f1040s1.pdf
https://www.irs.gov/pub/irs-pdf/f1040s2.pdf
https://www.irs.gov/pub/irs-pdf/f1040s3.pdf
https://www.irs.gov/pub/irs-pdf/f1040s4.pdf
https://www.irs.gov/pub/irs-pdf/f1040s5.pdf
https://www.irs.gov/pub/irs-pdf/f1040s6.pdf

Don’t forget your state. And you will have to print and mail your returns.  So be sure to attach copies of your W2s and any 1099s that have withholding on them.  You have to mail federal and state in separate envelopes because they go to different places.  Get a tracking number from the post office when you mail them for proof of filing.

Returning Member

Cannot access previous year's tax returns.

Have you figured this out?  I'm having the same issue!  Any help would be amazing.

Level 15

Cannot access previous year's tax returns.


@Kevinallen22 wrote:

Have you figured this out?  I'm having the same issue!  Any help would be amazing.


Contact TurboTax support for this problem

Support is open from 5am to 5pm Pacific time, Monday thru Friday (closed New Year's Day)

 

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Level 1

Cannot access previous year's tax returns.

what are the instructions to do this feat of registering my account.  I paid money.  I looked everywhere for 'register'

Level 15

Cannot access previous year's tax returns.


@jspoonertx wrote:

what are the instructions to do this feat of registering my account.  I paid money.  I looked everywhere for 'register'


To access your current or prior year tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show.  Click on the Year and Click on Download/print return (PDF)

 

See this TurboTax support FAQ for accessing prior year online tax returns - https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-access-my-prior-year-return/01/270...

 

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created.  TurboTax does not store online any returns completed using the desktop editions.